Fashion Sales Manager – Grand Shoes (Rinascente & Galleria)

CONTEXT & ENVIRONMENT:

At the forefront of CHANEL’s personal interactions, the Fashion Sales Manager oversees the Grand Shoes team of Fashion Advisors for both the Rinascente Corner Shoes and Galleria Shoes Boutique. This role combines strong stylistic instincts with client sensitivity and a deep understanding of CHANEL’s history and vision. The Fashion Sales Manager’s presence on both boutique floors is essential to enhancing the Fashion Advisors’ role as ambassadors of the brand’s progressive style, anchoring CHANEL as the ultimate reference in luxury. Dedicated to delivering and developing an exceptional, highly personalized client experience, the Fashion Sales Manager works closely with the team of Fashion Advisors to provide clients with a unique journey into the world of CHANEL, one that celebrates a shared passion for the products and history of the House.

IN THIS METIER, WE ARE ENERGISED BY:

Leading a team of Fashion Advisors to create an engaged and aspirational environment that offers the ultimate client experience.

• Ensuring that the team of Fashion Advisors understands and deploys the House strategy.
• Empowering all Fashion Advisors to build unique, personalised, genuine, meaningful and long-lasting relationships with clients.
• Managing the team in terms of recruitment, leadership, setting and monitoring individual goals of team members, performing PMP and dedicating one-on-one time to individual coaching.
• Engaging team members through collective knowledge-sharing and encouraging collaborative partnerships with the back-office teams.
• Mentoring team members and laying out action plans for individual growth, including training programmes in partnership with Learning, Styling, Client/Marketing teams.
• Supporting and encouraging the Chanel Vital Behaviours.

Reflecting CHANEL’s empowering stance as the leader of progressive style and beauty by opening the world of CHANEL to clients

• Coaching the team of Fashion Advisors in House Style & Fashion expertise and creating unique client experiences through personalised style and allure recommendations and leading luxury service.
• Understanding the essence of each CHANEL collection and contributing to the Buying Strategy.
• Overseeing Fashion Advisors’ buying requests on behalf of their clients in compliance with the Boutique Buying strategy.
• Being an ambassador of the CHANEL brand, style and values in the boutique and at client events and with external bodies in the luxury, retail and fashion sectors.
• Ensuring the sales floor reflects CHANEL’s luxurious image and collaborating with Operations Manager over maintenance needs.
• Overseeing the maintenance of the collection display and windows in compliance with VM guidelines.
• Ensuring staff grooming excellence.

Driving business growth through robust sales and improved efficiencies

• Contributing to the definition of the annual Boutique operational roadmap in line with the Boutique and House strategy.
• Consolidating the Boutique roadmap into the Sales Team roadmap, monitoring its execution and using agility to adapt and respond when required.
• Monitoring sales data to ensure targets are met.
• Using insightful clienteling to generate sales.
• Implementing action plans and initiatives to develop business and performance.
• Reporting to the Boutique Manager on all actions carried out with the team.
• Ensuring the implementation of and compliance with Boutique procedures and the Boutique Charter.
• Planning the staff working schedule to guarantee the most efficient sales floor coverage.
• Managing client conflict sensitively and astutely.
• Maintaining a forward-looking mindset to tackle daily objectives while paving the way for future innovations, efficiencies and growth.
• Implementing and providing feedback on new tools and services in the Boutique to continuously improve client experience and operational efficiency.

HOW WE CREATE AN IMPACT:

We contribute to leadership & people strength by inspiring the Fashion Advisors and instilling an agile mindset to prepare future leaders.

We contribute to brand performance by embodying the aesthetic spirit of CHANEL and serving as an ambassador for the House’s progressive vision of style.

We contribute to client engagement by spearheading an expectation-exceeding client journey.

We contribute to financial health by galvanising sales growth and driving efficiencies.

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