Facilities Support Assistant – Goods In

University of Oxford


Location: Radcliffe Observatory Quarter (ROQ)

Grade and Salary: Grade 3: £22,681 – £25,138 per annum (pro rata)

Hours: Part-time, Mon to Thu 10.30 am – 2.15 pm / Fri 11.15 am – 2.15 pm

Contract Type: Permanent

About Us  

Are you ready to play a crucial role in the heart of the University of Oxford? Join our Facilities Management Team, responsible for maintaining the exceptional standards that define the Radcliffe Observatory Quarter (ROQ). We are looking for a Facilities Support Assistant who will not only manage goods in services and barrier access but also provide top-notch customer service.

What we can offer: 

As an employer, we value the well-being and development of all our employees. We offer a comprehensive range of benefits, including:

  • 30 days of annual leave (excluding public holidays)

  • Extensive personal and professional development opportunities

  • Supportive childcare services for working parents and guardians

  • Generous family leave for pregnancy, adoption, paternity, and shared parental leave

  • Excellent contributory pension scheme for your financial future

  • Salary sacrifice scheme for additional savings

  • Subsidised sports centre membership to promote well-being

  • Cycle loan scheme to encourage sustainable commuting

  • Discounted bus and transit travel

In addition, you will have access to a vibrant community with social groups and sports clubs, fostering an inclusive atmosphere.

The Role  

As a Facilities Support Assistant, you will be the welcoming face of ROQ, ensuring efficient goods in services, secure access, and delivering exceptional customer experiences. This role demands adaptability, excellent communication, and a willingness to work both indoors and outdoors, regardless of the weather. Your professional appearance and courteous approach will make a real difference to how our community interacts with ROQ.

Key Responsibilities 

  • Create positive first impressions through meet-and-greet services to staff, suppliers, contractors, and visitors.

  • Maintain site security by adhering to ID protocols, vetting visitors, and managing access cards.

  • Effectively manage the receipt, documentation, and dispatch of goods, including post.

  • Play a pivotal role in managing vehicular access and ensure safety protocols are upheld.

  • Assist with meeting room setups and event support.

  • Collaborate with the Facilities & Services Manager to ensure a high standard of service.

  • Contribute to site cleanliness and maintenance, including outside areas.

  • Be prepared for flexible work hours and cover shifts as required.

  • Undertake training and execute assigned duties efficiently.

Selection Criteria 

  • Demonstrated professional demeanour and customer service excellence.

  • Familiarity with clerical or administration tasks.

  • Proficiency in IT, including Microsoft Office and email communication.

  • Exceptional interpersonal skills for effective communication.

  • Willingness to learn, adapt, and participate in training.

  • Smart presentation and adherence to uniform standards.

  • Polite and courteous manner, both in writing and speech.

  • A solid understanding of good customer service principles.

Application Process: 

To apply for this position, please submit the following documents as part of your online application:

  • Covering letter/supporting statement

  • Curriculum vitae (CV)

  • Contact details of two referees (only contacted if you are successful)

We are committed to equality, diversity, and inclusion and welcome applications from candidates of all backgrounds. If you are diplomatic, empathetic, and passionate about cultivating safe, harassment-free environments, we encourage you to apply for this rewarding opportunity to enact meaningful change.

Only applications received before 12 pm on Wednesday 6th September can be considered. 

Interviews will be held in person on Monday 11th September, in 30min segments between 12:00 and 16:00. 

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