Experienced Customer Advisor (M/F/X) – B2B – Brussels

Job title:

Experienced Customer Advisor (M/F/X) – B2B – Brussels

Company:

Page Personnel

Job description

• You are responsible for a portfolio of clients and handle their requests via email and phone.
• You resolve complex cases (client incidents, complex requests, complaints, closure of loops) by addressing their issues quickly and efficiently.
• You collaborate with account managers to manage your portfolio of key accounts (client meetings, onboarding, incident management, client requests).
• You share client feedback internally to improve the way of working and identify possible improvements.
• You share client feedback with the training and quality department to enhance the first-call resolution and client satisfaction.
• You escalate to your supervisor and the customer service manager when incidents impact your account portfolio.
• You manage the onboarding process of new key clients and new products in collaboration with the sales, CX, and operations departments.

Work-life balance|3 days of home office

• You speak and write perfectly in both Dutch and French.
• You have a minimum of 3 years of experience in customer service.
• You have experience with larger accounts.
• You are customer-oriented and handle all requests with integrity.
• You possess strong communication and collaboration skills.
• You are motivated and results oriented.

My client is a leading B2B services provider in Brussels.

• A competitive salary with a range of additional benefits.
• You will join a pleasant working environment within a dynamic team.
• A workplace located near Brussels Central Station.
• Quality of work life: hybrid working, a balance between professional and personal life and a dynamic work-space (brand-new office)

Expected salary

€33600 – 38400 per year

Location

Bruxelles

Job date

Fri, 13 Sep 2024 22:43:15 GMT

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