Page Personnel
Job title:
Experienced Customer Advisor (M/F/X) – B2B – Brussels
Company:
Page Personnel
Job description
- You are responsible for a portfolio of clients and handle their requests via email and phone.
- You resolve complex cases (client incidents, complex requests, complaints, closure of loops) by addressing their issues quickly and efficiently.
- You collaborate with account managers to manage your portfolio of key accounts (client meetings, onboarding, incident management, client requests).
- You share client feedback internally to improve the way of working and identify possible improvements.
- You share client feedback with the training and quality department to enhance the first-call resolution and client satisfaction.
- You escalate to your supervisor and the customer service manager when incidents impact your account portfolio.
- You manage the onboarding process of new key clients and new products in collaboration with the sales, CX, and operations departments.
Work-life balance|3 days of home office
- You speak and write perfectly in both Dutch and French.
- You have a minimum of 3 years of experience in customer service.
- You have experience with larger accounts.
- You are customer-oriented and handle all requests with integrity.
- You possess strong communication and collaboration skills.
- You are motivated and results oriented.
My client is a leading B2B services provider in Brussels.
- A competitive salary with a range of additional benefits.
- You will join a pleasant working environment within a dynamic team.
- A workplace located near Brussels Central Station.
- Quality of work life: hybrid working, a balance between professional and personal life and a dynamic work-space (brand-new office)
Expected salary
€33600 – 38400 per year
Location
Bruxelles
Job date
Fri, 13 Sep 2024 22:43:15 GMT
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