Executive Tech Support Lead in London, United Kingdom

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business.

This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.

About the role

Key purpose of the role is to deliver high-quality and reliable tech services to the Haleon Executive Team and Board. The role requires a strong understanding of the exec team’s technology needs and preferences, as well as the ability to resolve issues quickly and effectively.

You will work closely with the exec team and their assistants, as well as colleagues across the IT function, to ensure a smooth and seamless experience with technology across the globe. You will also provide feedback and suggestions for improvement to the digital workplace team and beyond, who are responsible for the overall employee experience with technology.

The role will give you a unique opportunity to interact with and support the exec team, as well as to learn from and contribute to the digital workplace strategy and initiatives. You will be involved in a variety of activities within the role and the organisation, such as:

Key responsibilities

• Ensure the exec team has reliable and secure access to the technology tools and platforms they need to communicate, collaborate, and the information required to make decisions effectively across the globe.

• Troubleshoot and resolve any technical issues or requests that the exec team or their assistants may have, using a proactive and customer-focused approach.

• Provide training and guidance to the exec team and their assistants on how to use the technology tools and platforms effectively and efficiently and keep them updated on any changes or enhancements.

• Monitor and evaluate the performance and user feedback of the technology tools used by the exec and provide input and suggestions to the tech team for improvement and innovation.

• Build and maintain strong relationships with the exec team and their assistants, as well as colleagues across the IT function and other relevant stakeholders, to ensure alignment and coordination of technology support and services.

• Lead and manage a team of exec tech support specialists, who are in different regions and time zones, and ensure they deliver high-quality and consistent service to the exec team.

Qualifications and skills

Essential

We are seeking candidates with

• Experience leading an Exec support team in a large organisation

• Exceptional analytical, problem solving and making critical decisions.

• Hands-on knowledge and extensive technical expertise with Digital Workplace technology including the Microsoft 365 suite, Adobe Suite, Audio-Visual rooms, as well as Cisco & Teams meeting spaces,

• At least 10 years of experience in deskside support positions, ideally at an executive support level

• Excellent communication and interpersonal abilities, ability to influence decision making.

Preferred

• Detail orientated with a focus on quality and security.

• Proven ability to work effectively in cross functional teams.

• Leading a global team

Please save a copy of the job description, as this may be helpful to refer to once the advert closes.

Diversity, Equity and Inclusion

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements.

Hello. We’re Haleon. A new world-leading consumer healthcare company. Shaped by all of us. Together, we’re improving everyday health for millions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re building together. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.