Events Coordinator in London, United Kingdom

Events Coordinator

Job ID

199277

Posted

31-Dec-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

London – England – United Kingdom of Great Britain and Northern Ireland

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management, we are recruiting a Events Coordinator to join our team and deliver the IFM services located on our account with a prestigious and leading tech giant.

As an Events Coordinator you will be responsible for building relationships with customers and colleagues, daily, providing the highest standard of customer service and managing internal and external events from start to finish. Strong people skills and strong problem-solving knowledge is crucial to the role.

The position is responsible for making a world class impression of the organisation, upholding the client values and carefully stewarding customers through moments that matter. Our team are beholders to a series of service standards that reflect core behaviours that should be embodied in every interaction made.

Essential Duties:

• Provide an exceptional experience to all clients and colleagues

• Uphold workplace etiquette and maintain exceptional appearance in the Reception Area, VIP Lounge, Conference Rooms, Internal Floors, and other Common Areas

• Reinforce culture and community in ways that forge connection between individuals and the organisation

• Create moments of delight and care through memorable, anticipatory gestures and personalised human interactions

• Support and cover wider team members, including Workplace Coordinator, Post Room and Receptionists as and when needed

Site Specific Role

• Managing internal and external events from start to finish

• Booking event spaces and arranging the set up (including furniture move)

• Communicating with event’s host and assisting with choosing the best approach

• Liaising with other stakeholders (IT/AV/Security/Catering/Cleaning)

• Liaising with external agencies

• Being able to accommodate last minute requests/solution driven thinking

• Managing calendars and various group chats

• Creating/updating procedures/policies

• Conducting floor checks

• Managing all event related documents/spreadsheets/trackers

• Follow general manual handling

• Report health and safety observations

• Assist the client community with any daily request and respond to them in a prompt manner

Administration Responsibilities:

• Take full responsibility for managing ongoing projects

• Take full ownership of raising and dealing with invoices

• Issue building comms upon request

• Take full ownership of updating office guides

• Attend meetings where needed

• Gather data for the client and CBRE reports

• Support and complete any reasonable management request

Communication Skills:

• Promote and maintain the core Values of CBRE

• Ability to comprehend and interpret instructions, short correspondence, and memos, and task clarifying questions to ensure understanding

• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor/manager

• Ability to effectively present information to an internal department and/or large groups of employees

Person Specification:

• Previous experience in a similar, event focused role

• Experience dealing with a large amount of corporate guests and VIPs

• Excellent communication skills (oral and written)

• Strong problem-solving skills

• Customer service focused

• Ability to work in a fast-paced environment

• Ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges

• Comfortable with and embracing of new technologies and digital tools

• Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)