Events Coordinator in Hertfordshire, United Kingdom

Job Number 24038147

Job Category Food and Beverage & Culinary

Location Hanbury Manor Marriott Hotel & Country Club, Ware, Hertfordshire, HERTFORDSHIRE, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Hanbury Manor Marriott Hotel and Country Club is a Jacobean-style manor house set in 200 acres of beautiful countryside in Ware Hertfordshire. Wood-panelled libraries and cozy fireplaces coexist with modern amenities, renovated event spaces and discerning service.

Marriott International has long believed in the power of our associates to shape our future. And now, part of that exciting future could be yours.

The Event Coordinator is responsible for proactively soliciting and managing group/catering-related opportunities across all sectors of the business from initial enquiry stag to seamless handover to the Event Executive. Ensures business is turned over properly and in a timely fashion for proper service delivery inline with BDRC & Marriott timelines. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers to grow the account on behalf of Marriott International, across the enterprise. Prepares all event documentation and coordinates with all relevant hotel departments and the customer to ensure consistent, high-level service the enquiry stage.

The Event coordinator takes personal responsibility to adhere to sales and event brand standards for enquiry handling all events on property (weddings, social, golf, corporate, rooms only) Will be required to work weekends and evenings as needed by business needs.

Key Attributes

• Possess a good command of English

• An excellent verbal manner and proven customer service skills

• Good knowledge or experience of the hospitality industry

• Good organisation skills with an attention to detail

• A team player with flexible & positive attitude

• Hardworking and consistent

• Active learning

• Skilled at clearly conveying information & ideas to both management, piers and clients

Desirable Attributes

• Previous experience in events

• Passion for the hospitality industry

• Able to work in a fast-paced environment & remain calm under pressure

• Experience in negotiation and both proactive and reactive selling

• Opera knowledge

• Problem solving/ decision making

Main Duties & Responsibilities

• Ownership for all inbound inquires on property though all channels

• Based on business needs, additional responsibilities and projects

• Coordination of all customer requirements, including communication and completing verbally and in writing with the customer the details of the full event proposal & quote

Correct use of systems processes to ensure booking integrity, consistency & accuracy

• Sells inline to a pre-determined event and group strategy

• Works within brand standards & systems processes

• Generate incremental revenue and deliver excellent guest service

• Effectively manages bedrooms blocks and meeting space inventory for assigned groups

• Conducts compelling show rounds to win the business

• Focus on building strong relationships and helping grow the Hanbury Manor reputation

• Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them

• Partners with Event Executive & Management and/or Operations in providing a customer experience that exceeds the customer’s expectations

• Manages and delivers the theming for sales intensity days. Combining final numbers from team for Senior Events Manager, running any on the day competitions within the team. Items to be purchased on P card along with full receipts

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.