Escalation Manager
Collibra
Joining Collibra’s Support teamAs a Collibra Support Escalation Manager, you will be responsible for the end to end management of customer support escalations for Collibra’s growing customer base. Primarily, you will work with stakeholders across all levels of the organization to elevate, communicate, aid in the resolution of and document, all escalated incidents while ensuring the best customer experience during these critical situations. You will lead the charge in establishing, improving and maintaining post escalation processes such as post incident reviews, post mortems and other forms of continuous improvement.This is a hybrid position based in Brussels, Belgium.Escalation Managers at Collibra are responsible for:
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Benefits at CollibraCollibra recognizes and values that everyone has different needs, interests, and life goals. We built our {Be}well benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off.Professional DevelopmentCollibrians are ambitious and inventive, and we want to develop our skills individually and as a team. You’ll have access to development opportunities, as well as other rewards and recognition programs to help grow your career.Health CoverageWe strive to remain locally competitive and globally equitable. This means comprehensive offerings including medical, dental, vision, and mental health benefits for you and your family.Paid Time Off and FlexibilityWe offer global leave policies for a variety of personal and family circumstances, company-wide wellness days off throughout the year, meeting-free Wednesdays, and a flexible culture to help balance your work and your life.Diversity, Equity, and InclusionWe create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about at Collibra.Learn more about .At Collibra, we’re proud to be an equal opportunity employer – which ties directly to our core value, “open, direct, and kind.” We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. If you have a need that requires accommodation, let us know by completing our .#LI-RC1
Bruxelles
Thu, 12 Sep 2024 07:57:46 GMT
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