Enterprise Client Success Executive

Job title:

Enterprise Client Success Executive

Company:

Meltwater

Job description

Join us as an Enterprise Client Success Executive, where you’ll play a crucial role in driving value and fostering long-term partnerships with our esteemed clientele. As a CSE, you’ll be at the forefront of the post-sale lifecycle, dedicated to ensuring the success of our customers’ investments, aligning with their business objectives, and facilitating organizational growth.Your primary focus will be on nurturing relationships with key stakeholders, serving as a trusted advisor to our customers, and deeply understanding their unique business needs. By leveraging your expertise and insights, you’ll guide our clients towards achieving their KPIs, driving retention, renewal, and growth across your portfolio.At Meltwater, we believe in personal and professional growth, and as an Enterprise Client Success Executive, you’ll have access to a supportive ecosystem that promotes mentorship, skill development, and inclusive leadership.Join our team of experienced professionals and accomplished leaders as we embark on a journey of continued success and client satisfaction.What You’ll Do:Collaborate closely with internal teams to align account activities with each customer’s unique business case and strategic objectives.Execute meticulously on agreed-upon plans, adhering to mutually agreed timelines with the customer.Develop and maintain comprehensive joint impact plans for your top accounts within your portfolio, ensuring ongoing alignment and value delivery.Proactively inform and guide customers on new features and releases to enhance their experience and maximize value.Monitor adoption and utilization trends, offering tailored recommendations based on each customer’s evolving business needs.Identify potential renewal risks and retention challenges, collaborating closely with internal and sales teams to secure successful renewals.Identify opportunities for upselling and expansion, enabling named Account Executives to drive growth effectively.Conduct regular, insightful customer business reviews to foster transparency, alignment, and mutual success.Act as the primary advocate for customers, channelingchannelling their feedback and insights to drive continuous improvement across all areas, including product development and service delivery.What You’ll Bring:7-10+ years of working experience.Proven track record in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing roleExperience in working with complex, multi-divisional, multi-geographical customersExperience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)Comfort in a startup environment; we move quickly and wear many hats in a dynamic environmentProject Management experience is a plusRelevant industry experience in media monitoring/SaaS/PR/MarketingA Bachelor’s degree or higher is preferred for this role, so you can bring your academic prowess to the table.

Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a weekThe ability to legally work in the country of hire is required for this position.What We Offer:Enjoy 25 days of annual paid time off plus an additional day off on your birthday!Receive a Lunchr voucher, enhancing your daily dining experience with convenient and flexible meal optionsBenefit from a 50% transportation refund or bike km refund, easing your commuting expenses and promoting sustainable travel choicesAccess to Henner for healthcare insurance coverageComplimentary CalmApp subscription for you and your loved ones, because mental wellness matters.Energetic work environment with a hybrid work style, providing the balance you needBenefit from our family leave program, which grows with your tenure at Meltwater.Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your careerWhere You’ll Work: Office Location:8, rue du Renard – 75004 ParisOur StoryThe sky is the limit at Meltwater.At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions.Our award-winning culture is our north star and drives everything we do from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products and making sure to celebrate our successes and have fun along the way.Were proud of our diverse team of 2,300+ employees in 50 locations across 25 countries around the world. No matter where you are, youll work with people who care about your success and get the support you need to reach your goals.So, in a nutshell, that’s Meltwater. We love working here, and we think you will too.We are committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected classification.Share:

Expected salary

Location

Paris

Job date

Fri, 05 Apr 2024 22:41:58 GMT

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