Engagement Manager

Job title:

Engagement Manager

Company:

Cross Border Talents

Job description

Job Description: Engagement Manager (German + English)
Location: Malaga, Spain
Position Type: Full-time (39 hours per week, Monday – Friday, 9:00 AM – 6:00 PM)
Language Requirement: Fluent in German and English (C1+)About Us:
We are a leading company based in Malaga, dedicated to delivering exceptional services and building strong, lasting relationships with our clients. As an Engagement Manager, you’ll play a crucial role in ensuring client satisfaction, driving engagement, and fostering long-term success. Join our dynamic team to take on exciting challenges and help our clients achieve their goals.What You’ll Do:

• Client Relationship Management: Build, nurture, and manage strong relationships with clients, ensuring their needs are met and expectations exceeded.
• Strategic Engagement: Collaborate with clients to understand their objectives, developing tailored strategies that drive business growth and engagement.
• Account Success: Proactively monitor and support client accounts, ensuring successful project execution, timely delivery, and high-quality service.
• Problem Resolution: Quickly identify and resolve client issues, maintaining positive relationships while ensuring the smooth progress of engagements.
• Sales Support: Work alongside the sales team to identify upselling and cross-selling opportunities, ensuring clients receive the full range of services they need.
• Collaboration Across Teams: Work closely with internal teams (sales, marketing, and support) to deliver integrated solutions and ensure client satisfaction.
• Reporting & Insights: Provide regular reports and insights to clients, measuring engagement levels and suggesting ways to improve performance and achieve goals.

What We’re Looking For:

• Fluent in German and English (C1+): Exceptional communication skills in both languages, enabling effective client engagement and collaboration with internal teams.
• Proven Experience in Client Engagement or Account Management: Prior experience in an engagement, client success, or account management role, ideally in a B2B environment.
• Strong Relationship Building Skills: Demonstrated ability to create and maintain lasting client relationships, ensuring satisfaction and long-term success.
• Strategic Thinking: Ability to develop customized strategies that drive client engagement and business growth.
• Problem-Solving Abilities: A solution-oriented approach to tackling client challenges and ensuring smooth project delivery.
• Team-Oriented: Ability to collaborate effectively with cross-functional teams to ensure seamless execution of client strategies.
• Proactive and Self-Motivated: Strong organizational skills with the ability to manage multiple client accounts simultaneously and prioritize tasks effectively.

Why You’ll Love Working with Us:

• Stunning Location in Malaga: Enjoy a vibrant work environment in the beautiful city of Malaga, with its Mediterranean climate, rich cultural history, and dynamic lifestyle.
• Career Growth: We invest in your professional development, offering ongoing training and opportunities for career advancement.
• Collaborative and Innovative Culture: Work in a supportive team atmosphere where your contributions are valued, and collaboration drives success.
• Comprehensive Benefits Package: Enjoy a competitive benefits package, health insurance, and a healthy work-life balance.

If you’re passionate about fostering strong client relationships and driving successful engagements, apply now to become an Engagement Manager in Malaga and help shape the future of our clients’ success!

Expected salary

Location

Málaga

Job date

Fri, 28 Feb 2025 23:41:36 GMT

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