Engagement Coordinator in Oxford, United Kingdom

Salary: £25k + £500 retail vouchers

Location: Oxford, Slough, Guildford or Brighton. Office-based role with occasional travel to local Job Centres.

Who We Are

Fedcap is a not-for-profit organisation committed to improving people’s economic wellbeing. Delivering a range of employability programmes and services, we passionately believe that good work is part of a healthy life. In the past five years, we’ve supported more than 35,000 people across the UK back into work, helping families get out of poverty and improving their quality of life. We’re part of The Fedcap Group, a pioneering US-charity formed in 1935.

Your Role

The role of the Engagement Coordinator is to engage with and guide suitable customers to join the Restart programme and ultimately secure appropriate, long term, sustainable employment outcomes. You will do this by conducting 15 minute ‘warm handover’ phone calls as well as engaging effectively in person with local JCP’s to help increase suitable referrals.

Your Responsibilities

• Closely engage with Job Centre Plus (JCP) to engage with customers who are deemed as suitable for the programme

• Facilitate a ‘warm handover’ using a telephony system for all participants to enable a smooth transition on to the programme

• Book the participants initial first appointment with the relevant Employment Advisors

• Build and maintain strong relationships with local JCP, referral agencies and the local signposting organisations to generate and maximise programme referrals

• Deliver performance against agreed participant referral targets, service, and quality KPI’s

• Adhere to our customer service standards so that all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment.

Your Skills & Experience

• Ability to embrace our company values which are Kindness, Respect, Integrity, and Innovation!

• Extensive customer service experience in a telephony, remote or face-to-face environment

• Ability to achieve and exceed KPIs in a deadline driven environment

• Experience of networking and communicating with internal and external stakeholders

• Knowledge of working in a geographically dispersed area

• An understanding of local labour markets and current barriers individuals are experiencing.

Our Inspiring People

People are always the focus of what we do at Fedcap. And our people are dedicated to inspiring confidence in our customers so they can believe in themselves and a better life for their families. They’re hard working and focused on delivering for our customers because they care and understand the important role they play in their customers’ journeys to a more secure, healthier and happier life. Driven by our strong values and sense of purpose, our inspiring people have formed a diverse and inclusive community.

Your Benefits

As well as receiving dedicated health and wellbeing support, including access to our 24/7 employee assistance programme for you and your family, we’ll provide you with very clear stages of accredited development and learning. Not only that, qw offer a wide range of benefits including:

• Minimum 33 days’ holiday entitlement and a pension contribution up to 5%

• Monthly benefits scheme worth up to an additional £500

• Free life assurance cover, totalling four times your annual salary

• And much more

Equality, Diversity, and Inclusion

Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity.

Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.

Disability Confident Employer

Fedcap is a recognised Disability Confident Leader with commitments to aim to recruit, retain and develop disabled people within the company. We encourage applications from people with disabilities and will offer to support with reasonable adjustments where required.

Veterans and Service Personnel

Fedcap is positive about employing veterans and service personnel spouses or family members as part of our commitment to upholding principles of the Armed Forces Covenant.

Advert expiry: If you are interested in the position we recommend applying at your earliest convenience. Fedcap reserves the right to withdraw a job advertisement at any time.

INDHP