Employee Experience & Benefits Expert – Remote

Do you want to use your passion and talent to make consumption more sustainable? 

We’re Europe’s fastest-growing marketplace for refurbished products, empowering customers to acquire items up to 40% cheaper while making a substantial impact on reducing CO2 emissions compared to buying new devices.

Since our launch in February 2017, we grew to more than 300 employees and expanded across the European region. Throughout this journey, we’ve successfully concluded three substantial funding rounds, selling hundreds of thousands of products. Thanks to our team’s efforts, we were recognized as the Top Employer in the DACH region (2023 and 2024) by Kununu and secured the title of an ACM Preferred Employer (2023).

Job Description

As the Employee Experience & Benefits Expert, you will play a pivotal role in shaping the employee experience across a globally distributed team. Your focus will be on fostering engagement, managing global benefits programs, and supporting a people-first approach that balances performance with care.

Key Responsibilities

• Employee Experience management 60%
  • Analyze employee engagement and satisfaction data to recommend and implement improvements.
  • Update and maintain global employee handbooks, reflecting organizational values and legal requirements.
  • Address employee relations concerns, mediating conflicts and providing policy clarification.
• Global Benefits management 30%
  • Design and manage global benefits programs, ensuring alignment with employee needs and market trends.
  • Act as a trusted advisor to employees for benefits-related inquiries and guidance.
  • Collaborate with EOR providers to maintain benefits parity and compliance.
• Self – Development (10%)
  • Staying up to date with all the relevant industry trends (both in terms of HR & business we are in)
  • Research best & next practices – what other companies do & why, can any of it be applied to our company/culture
  • Work on innovative & crazy ideas & formulate proposals to make things better – faster, less costly or more convenient
  • Join other departmental or cross-functional projects to stretch yourself
  • Develop internal & external relationships with colleagues to build network
  • Foster strong commercial acumen by following company business updates, taking an interest in how the company performs

Skills & Requirements

• Experience: 5+ years in HR, benefits administration, or employee engagement roles.
• Education: Bachelor’s degree in HR, Organizational Psychology, or related field preferred
• Knowledge: Expertise in global benefits management and experience in analyzing engagement data.
• Skills: Strong interpersonal skills, excellent communication (English obligatory, second language is an advantage), and data analysis capabilities.
• Mindset: Empathetic, employee-focused, and motivated to create a thriving organizational culture.
• German language is a big plus

 Confidentiality and Professionalism All roles within the People Operations team involve access to and management of the most sensitive data within the organization, including employee personal information, compensation details, and compliance-related records. Therefore, a high level of confidentiality, trust, and professionalism is not just expected but is crucial. Candidates must demonstrate:

– A strong sense of integrity and discretion in handling sensitive information.

– An unwavering commitment to maintaining data privacy and organizational trust.

– The ability to navigate complex situations with tact, respect, and professionalism.

WHY YOU WILL ENJOY WORKING WITH US:

Our Culture and Values:

• Decisions should be made based on facts and not by hierarchy levels? We sure think so!
• We embrace giving and receiving feedback, testing and welcoming new ideas, as well as sharing our knowledge across the company.
• You fail sometimes? Well, so do we! We’re all just human, let’s learn from our mistakes to improve in the future!
• No matter who you love, where you’re from, who you pray to, whether you pee sitting down or standing up – we are a bunch of talented people who enjoy spending our time making a difference!

Personal & Professional Development:

• You can take unlimited number of trainings we are offering you through LinkedIn learning.
• We partner with Likeminded, offering you private sessions with experts for your personal growth and mental health.
• We frequently host internal workshops, allowing our teams to further develop their skills in different areas and enhancing collaboration across departments.

Flexibility:

• We care about a healthy work/life balance. We not only function and support a fully remote setting but also offer the possibility to work from our beautiful office in the vibrant heart of Vienna – we love dogs, so feel free to bring your furry little buddy too
• We trust you to do the best job, so we don’t care so much when you do it – you are able to self-organize.
• You will also be invited to take part in our office weeks, happening three times a year, where you will have the chance to work side by side with your colleagues and enjoy the team-building events and on-site workshops

…and much more! See https://careers.refurbed.com/ for further insights!