EMERGENCY RESPONSE DISPATCHER in Sigonella Sicily, Italy

Summary You will serve as a EMERGENCY RESPONSE DISPATCHER in the Emergency Management Department of NAS SIGONELLA, Italy. Responsibilities You will serve as an Installation Emergency Response Dispatcher. You will serve as the key point of contact between field personnel, station management and representatives of other public safety agencies during emergency response operations or assignments. You will receive emergency and non-emergency requests by telephone, mobile radio calls, mobile data computers or automatic alarms throughout the Navy Installation. You will determine the response agency and services to be rendered based on the nature of the emergency in accordance with established guidelines. You will operate a variety of communications equipment such as Computer Aided Dispatch (CAD), emergency radios, Enhanced-911 (E-911) Enterprise Land Mobile Radio (ELMR), and Telecommunication Devices for the Deaf (TDD). You will receive, analyze and disseminate information from an unlimited number of contacts for many purposes, including but not limited to calls of distress, requests for non-emergency assistance and informational inquiries You will maintains communications with on-duty Public Safety personnel in accordance with established procedures, informs them of duty changes, irregularities, and other information. Requirements Conditions of Employment Qualifications Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-06 grade level or pay band in the Federal service or equivalent experience in the private or public sector providing emergency and non-emergency responses to an area of responsibility with direct effect on safety and lives of responding units, patients, victims, bystanders and damage or destruction of property. Examples of qualifying experience include: Using various equipment such as computers, telephone systems, or radios to perform assigned tasks; Obtaining accurate and detailed information during stressful situations over a phone or radio; Recording pertinent data, events, and logs for record keeping; and/or Communicating orally to a wide range of people to obtain and provide information. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2100/dispatching-series-2151/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. CONDITIONS OF EMPLOYMENT CONTINUED: Incumbent must be able to obtain certification as a Telecommunicator I and II, level II operator, and certified in Criteria Based Dispatch within one-year from date of hire. Incumbent is required to successfully completed Emergency Medical Dispatch Trainer course, NESCOM Course 3474 and all other training as assigned within one-year from date of hire. This position will involve shifts during a 24 hour period. Rotational shift work may be utilized and is at the discretion of the hiring installation. ADDITIONAL INFORMATION CONTINUED: In addition to meeting all minimum qualification and eligibility requirements, ICTAP applicants must be well qualified for the position to receive consideration for special priority selection. A well-qualified ICTAP applicant is one who possesses the competencies and experience to perform the duties of the position successfully with orientation to learn/understand the activities, procedures, policies and processes. Demonstrated work experience in the occupation is typically qualifying for placement. This criterion cannot be met by education and training. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/ If you are a dual citizen, please identify the countries of citizenship. The NATO Status of Forces Agreement prohibits employment in the U.S. Civilian Component in a host nation of any person who holds dual citizenship of the U.S. and the host nation. For example: A person who holds both Italian and U.S. citizenship may not be employed in the U.S. Civilian Component in Italy; however, that person is not prohibited by the NATO Status of Forces Agreement from employment in the U.S. civilian Component in another NATO host nation of which (s)he does not hold citizenship. This position is subject to work an uncommon tour, including nights, weekends, and holidays to meet mission requirements. Overtime or night differential pay and/or unusual duty hours may be required. The position often requires irregular hours. This position requires evening and weekend work. PHYSICAL DEMANDS: The work is mainly sedentary. Walking, standing and stooping may occur in performing duties of the position. Incumbent must be able to read information on computer screens. Incumbent must have color vision adequate to distinguish between green, red, and yellow lights on alarm and equipment control panels and to read information from a multi-colored computer screen. Incumbent must be able to write and speak English clearly and distinctly so that they are easily understood over the telephone and radio and documentation is easily readable. Incumbent must be able to clearly hear conversations over the phone and radio regardless of the age or sex of the caller and to distinguish between different audible alarm tones used in dispatch. Incumbent may use hearing correction devices to augment their natural hearing in order to meet the requirements listed. Although the physical activity of this job is that of an office environment, the emergency nature of the work, the rigid time constraints for response actions, the emotional state of the persons calling for service, and the nature and consequences of the decisions the incumbent is required to make, categorize this position as one of high mental and emotional stress. WORK ENVIRONMENT: Incumbent’s normal work site is within a Local Dispatch Center (LDC) facility. The communications facility is a climate controlled room. Employees work at consoles equipped with CAD, multiple channel radios, 911 telephone system, computers and other electronic equipment. During emergencies, employees may be required to work long periods without breaks. To ensure employee safety and health regions must maintain personnel protection programs consistent with applicable laws and regulations. These programs may include engineering controls, training, work procedures, use of personal protective equipment, and medical surveillance. As part of medical surveillance programs the incumbent will be required to take medical examinations to assess his/her medical qualifications for duty involving work with the high level of stress inherent in this job. Education THERE ARE NO EDUCATIONAL REQUIREMENTS FOR THIS POSITION. Additional Information This position is covered by the Department of Defense Priority Placement and Alternate Placement Programs. Additional vacancies may be filled by this announcement. Pay retention may be granted when certain conditions are met. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf Tour of duty will be 36 months. Standard initial tours of duty are for 36 months with possibility of up to 24-month extension. Additional information is available from the Joint Travel Regulations (JTR), available at: http://www.defensetravel.dod.mil/Docs/perdiem/JTR.pdf To learn more about the living and working conditions at this military installation and additional Foreign Overseas information, please go to: https://www.secnav.navy.mil/donhr/Overseas/Pages/default.aspx Priority consideration will be given to military spouse preference and family member preference eligible residing in the commute area of the duty location for this position. Commute area is defined as the geographic area surrounding the duty location in which people can reasonably be expected to travel back and forth daily. Military Spouses and Family Members may apply 30 days before their anticipated arrival date. However, they will not receive preference until arrival at the foreign location. Additional documentation may be required prior to granting preference. Military spouses and family members who are appointed may not extend longer than 2 months following the transfer of the sponsor from the commuting area of the foreign duty station; 2 months beyond the separation of the appointee’s sponsor; or any time beyond the time employee ceases to be a family member. Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position. PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation.