Emergency Call Handler

Here at IMG we are pleased to announce that we are looking for a Emergency Assistance Coordinator working Remotely or Hybrid on a permanent contract working 37.5 hours a week including some weekends and evenings with a competitive salary of £21,500 – £28,000 (Depending on Experience & Including Language Bonus). You will be providing help to insured clients who suffer injury or illness whilst overseas or require roadside assistance. You will assist with the coordination of medical care, the handling of a loss or their return home.

As one of the world’s top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®. 

In the Emergency Assistance Coordinator role, You will be providing help to insured clients who suffer injury or illness whilst overseas or require roadside assistance. You will assist with the coordination of medical care, the handling of a loss or their return home.

You must be able to work under pressure, we’re very busy so you’ll take high volume of varied customer calls every day. You will utilise your customer service skills to build strong relationships with customers and internal stakeholders, acting in a professional manner at all times.

This is a great opportunity for anyone who is looking to kick-start a career in the insurance industry or if you just want to expand on current experience. You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country – the opportunities to learn new skills and develop in your career and grow. Our mission is to help you realise your potential. Whether you want to kick start or restart your career, IMG is the right place to do just that.

 What We`re Looking for: 

• Previous insurance/assistance experience or similar (Required)

• A great communicator and enthusiastic about helping customers

• Passionate about achieving goals

• Comfortable dealing with customer queries and complaints

• Computer literate

• Self-motivated and can work with minimal supervision

• Resilient and can adapt to a fast paced and ever-changing environment

• Fluent in English and an additional language German, French or Italian speakers (2nd language is not essential)

• Proficiency with Microsoft office suite 

• Strong customer service skills, both for telephony and written communications 

• Attention to detail. 

• Ability to work independently. 

• Ability to prioritize workload. 

• Strong written and verbal communication skills 

• Ability to be adaptive to the needs of the team. 

• Customer service experience (Preferred) 

• Previous call centre experience (Preferred) 

• Previous administration experience (Preferred) 

   What do we offer: 

• Working from Home (Remote or Hybrid) 

• Competitive Salary of £21,500 – £27,000 (Depending on Experience & Including Language Bonus)

• We promote internally as much as possible 

• Diverse workforce 

• Summer and Christmas Parties 

• Birthday Day Off 

• Bupa Dental Insurance 

• Healthshield Cash Plan 

• Travel Insurance 

• 22 Days leave and 9 Bank Holidays, annual leave Increases to 30 Days 

• Christmas Eve Off 

• Surprise events for overachieving employees – such as tickets to Beyonce etc 

• Employee of the month/year awards 

• 2 volunteer days a year 

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

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