EDC Operations EMEA OTC LEAD in Courcelles, Belgium

DEI

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We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.

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Position: EDC Operations EMEA OTC lead

Location: Courcelles, Belgium

Imagine a world where information is available in one single place across the portfolio, where advanced analytics are applied faster and where insights drive decision making.

The EMEA Order to Cash project will bring SAP S/4HANA—our new future-ready enterprise resource planning (ERP) system—to our business in EMEA. This ERP will help us solve customer problems in real time. It is how we become a truly customer-pull focused organization, how we have an agile, sustainable, always-on Supply Chain and how we enable our MedTech future.

EMEA Order to Cash will protect our business as we know it today and lay the foundations for business models of tomorrow.

Changing an ERP is a delicate undertaking. Each release across EMEA is a highly structured sequence of activities focused on designing, building, testing and deploying—grouped to maximize commercial value cases, and taking into consideration global and local projects as well as resourcing constraints—plus all the accompanying change management activities such as stakeholder management, communications and training.

Role Summary

The EDC Operations EMEA OTC Lead will serve as the representative for the EDC in all matters related to the S4 deployment onsite. This role encompasses activities such as design, testing, business adoption (change management, training, 3PL engagement, and go-live), as well as post-implementation lead for the Deliver Distribution & Transportation domain, and support for Commercial, Finance and Supply Chain. The successful candidate will play a critical role in ensuring the successful implementation of the ERP in EDC, driving change management initiatives as needed, and ensuring that our business is well-prepared to embrace future models. Effective engagement with both execution-level program teams and senior leadership at a strategic level is essential. This role will support a fully dedicated cross-functional team of approximately 29 members.

Major Duties & Responsibilities

• Drive and coordinate the adoption requirements for the EDC Operations processes and transactions, ensuring close collaboration with Commercial, Finance, and Supply Chain. This includes facilitating change management activities, training, 3PL engagement, and business transition.

• Provide continuous and appropriate feedback to the Deliver EDC Leadership Team and EMEA OTC Leadership Team on progress pre and post go-live.

• Ensure thorough testing and evaluation of the OTC design solution to meet current business needs and prepare for upcoming business models.

• Lead the day-to-day coordination of the Operations team, serving as a vital interface with the EMEA OTC Value Stream teams to ensure effective communication and adherence to project methodologies, activities, and timelines.

• Ensure timely delivery of high-quality team deliverables in alignment with project timelines.

• Partner with Value Stream pillar leads to establish cohesive solutions, understanding and connecting with the ecosystem plan and interdependent projects such as Project Lego and TransACT.

• Plan and execute business simulation and validation/readiness testing.

• Support the business adoption team in delivering change management, business readiness, site readiness, and training initiatives to meet business needs both internal and external to J&J.

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Qualifications

Required Qualifications

• Minimum of a bachelor’s degree; advanced degree or MBA highly desirable.

• Strong progressive experience in leadership roles within Operations, Supply Chain, or large transformation programs.

• Core functional experience is a requirement.

• Understanding of business process design, engineering, or optimization.

• Strong knowledge of Medical Tech Supply Chain.

• Demonstrated experience in hands-on project delivery.

• Experience working within a regional/global structure for developing, implementing, and managing operational processes.

• Ability to drive standardization of business processes.

• Ability to effectively communicate complex technical details to business leaders.

• Excellent interpersonal and negotiating skills, with a proven ability to influence and collaborate in both local and regional/global contexts to achieve desired results. Requires people management and development experience

• Strong customer focus (internal & external), including development and management of stakeholders

• Certification in areas of expertise (e.g., PMP, APICS, Lean/Six Sigma /Process Excellence, etc.) is helpful

• Ability to effectively lead and govern cross-functional decision-making bodies required

• Knowledge in deploying standardized work processes, tools, and templates required

Equal Opportunity:

Johnson & Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law

COMPANY DISCLAIMER

Company management reserves the right to add, delete or otherwise alter assigned duties at any time. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.