Ecommerce Support

Location:

Deeside (CH5) – Clwyd, Wales, United Kingdom

Salary:

27000.00 – 30000.00

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Job ID:

132886935

Company:

NR Associates Ltd

Posted On:

16 April 2026

Our client is a leading distributor of promotional clothing and accessories, supplying businesses, brands, and organisations across the UK and Europe. They partner with well-known global apparel brands to provide a wide range of high-quality products. With a focus on innovation and digital growth, we continue to invest in our e-commerce platforms and technology to make it easier for our customers to do business with us.

An exciting opportunity to join a growing e-commerce team, supporting various web platforms.

This role is ideal for someone with a strong interest in technology, data, and e-commerce . You’ll receive hands-on training and support while developing your skills across digital platforms, systems, and customer engagement.

What You’ll Be Doing
Provide first-line support to customers using the e-commerce platforms Help customers understand and get the most out of platform features Support onboarding of new customers and guide them through setup Respond to queries via phone and email in a clear and professional way Troubleshoot basic website and system issues, escalating where needed Assist with account administration (setups, payments, renewals) Work with spreadsheets to support data updates and accuracy Support testing of website issues and fixes Help identify ways to improve customer usage and experience
What We’re Looking For
Strong communication skills and confidence speaking with customers Interest in technology, e-commerce, or digital systems Willingness to learn and develop new skills Good IT skills and attention to detail Problem-solving mindset and a proactive approach Positive attitude and ability to work as part of a team Good knowledge of Excel
Desirable (Not Essential)
Graduate in an IT related subject Experience working with websites, e-commerce platforms like Shopify, or CMS systems Any exposure to customer service or support environments
Why Join Us
Full training and development in e-commerce and digital systems Exposure to platforms such as PIM, ERP, and integrations Opportunity to build a long-term career in a growing digital team
Salary will start on £27k this will increase to 30k after 6 months

Hours are 9am – 5.30pm Monday – Friday, this is an office based role.

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