eCommerce & Site Merchandisi in United Kingdom Home Office, United Kingdom

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

Dentsply Sirona

Organizational Group: CX Team (Corporate)

Role Charter: eCommerce & Site Merchandising Manager

Global Job Code:

Scope

The eCommerce Site Operations & Merchandising Manager is responsible for the analysis and day to day management and operations of Dentsply Sirona’s digital properties. This person combines commercial and product-focused thinking with strong communication, collaboration, analytical, and leadership skills. She/he will implement customer-centric and innovative strategies that improve customer experience, business metrics, and operational efficiencies.

Reporting Relationships

Direct

Matrix

This Position Repots To:

Direct reports to this role

:

Matrix Manager of this role:

Matrix reports to this role:

• Senior eCommerce Merchandising Manager

• N/A

• N/A

• N/A

Key Responsibilities

• Analyze web metrics and results to improve the website content, features and functionality.

• Partner with the eCommerce design teams to enhance customer experience through the implementation of new content.

• Provide input execution of the Digital A/B testing effort to guide and influence the eCommerce experience

• Partner with the enterprise marketing teams to properly showcase and merchandising product catalog by leveraging marketing and online tools.

• Assisting with the execution and oversite of website taxonomy, category structure, and key online tools such as Product Recommendations, Related Products, Ratings and Reviews.

• Assists with business validation testing on new capabilities and enhancements

Decision Rights

Accountabilities (Final Decision Maker)

Consults

Informed

• Merchandising Strategy for individual RCOs, in collaboration with RCOs and other stakeholders

• Website content implementation

• auditing and removing outdated content

• content builds based on best UX)

• GBUs

• RCOs

• eComm team

• Corporate stakeholders

Parameters for Success

Key Metric

Financial Targets

• Successful execution of content projects with GBUs and RCOs

• Successful planning, implementation and execution of Merchandising activities for multiple RCOs globally

• Meets SLAs

• Supports the Country organization financial targets.

Competencies and Key Skills and Experience

Key Leadership Behaviors

Typical Background

• Results Orientation – The ideal candidate will demonstrate the ability, determination, and tenacity to effectively manage and support the execution of Dentsply Sirona’s eCommerce strategic objectives. Given the Company’s growth objectives and the strategic priority of the online business, the individual we seek is someone who delivers beyond expectations and is not afraid to make tradeoffs across many different stakeholders.

• Subject Matter Expertise – The successful candidate must have strong eCommerce knowledge and delivery expertise, having been an outstanding performer in a dynamic, consumer-driven multi-channel or direct-to-consumer organization. S/he will bring analytical mindset and broad thinking, with the ability to pull together different ideas and components into a larger vision. The ideal candidate will be a natural problem solver and can think through & guide others around priorities, potential risks and trade-offs.

• Collaboration and Influencing – This individual will be highly collaborative. A key skill will be the ability to partner and communicate with business stakeholders and technology leadership to define, scope and execute Dentsply Sirona digital initiatives. This will require the development of effective relationships up, down and across the organization to establish alignment on strategic initiatives.

• Analytical Thinking – The successful candidate must have an analytical mindset and must use data to make decisions.

• Bachelor’s degree required. MBA preferred.

• Minimum of 3 years of eCommerce merchandising and or site operations experience within a B2C or B2B eCommerce environment.

• Previous experience in the planning and execution of eCommerce/website A/B tests

• Excellent verbal and written communications skills accompanied by a strong business background, business operations, process improvement, and change impact.

• Previous in with digital marketing and creation of digital content

• Knowledge of Adobe Experience Manager is a plus

• Strong communication skills with the ability to present information to all levels are required

• Excellent written and verbal communication skills (English) Additional languages is a plus

This is not an exhaustive list of duties and is subject to review on a regular basis.

Employee Signature _ Date: ___

Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to [email protected] ([email protected]) . Please be sure to include “Accommodation Request” in the subject.