eCommerce Coordinator in London, United Kingdom

eCommerce Coordinator

Job Description:

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our diverse businesses:

• Music is Everything: Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving force.

• Global Growth, Local Expertise: Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere.

• Innovation and Insight: Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future.

• Empowered by People: Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career.

We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sex or sexual orientation, race, ethnicity, religion or belief, disability, and any other protected characteristic or identity.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

Job Title: eCommerce Coordinator

A little bit about our team:

eCommerce (D2C) solutions are one of the fastest-growing and most exciting routes to market for artists and record companies. The ability to connect with fans directly via multiple touchpoints has become the norm for music consumption, eCommerce is one of the key touchpoints between artist and fan.

As eCommerce Coordinator you will be a key part of our global business, positioned within our European eCommerce team in the London office. You’ll be assisting store and operations managers with a wide variety of tasks and projects.

We’re looking for candidates with an appetite to learn all about music & merchandise eCommerce.

You’ll need to be organised, be quick to learn & able to prioritise your workload and completely comfortable in a fast-paced environment. A passion for music is a big plus.

Your role:

You’ll be part of the end to end eCommerce team, working with eCommerce team members and wider departments to set up and coordinate artist music and merchandise launches. Working with the team you will be a vital part of all campaigns and promotions, giving the best possible purchase experience for fans worldwide; whilst ensuring commercial success.

Here you’ll get to:

• Gather artist campaign information, validate and deliver to key stakeholders within the UK company, associated departments & international partners

• Support and work with the eCommerce Operations team to set up products, ensuring they are merchandised on stores appropriately.

• Assist with store campaign and promotion launches, troubleshooting and giving support if required.

• Report product sales and analytics back to store managers & the wider team, keeping associated trackers up to date.

• Work with our customer service team to ensure they have relevant information to answer queries effectively and maintain customer satisfaction.

• Use Photoshop to create assets for use on our stores – including product images, bundle images and banners.

• Collaborate with the WMX Audience team to drive traffic to the stores, highlighting priority campaigns and incremental revenue opportunities.

• Identify the latest store offers launched by other record labels and fashion retailers, to help inform future strategy.

About you:

• Strong organisation, communication and project management

• Strong attention to detail.

• Ability to pick up systems and processes quickly.

• The ability to manage multiple work streams and stakeholders across time-zones

• Work efficiently to meet deadlines.

• Thrive in a fast paced environment.

• Ability to work in an open team environment.

We’d love it if you also had:

• Experience with product set up & eCommerce operational processes

• Experience within an eCommerce company or service at any level

• Working knowledge of Shopify eCommerce platform

• Photoshop desirable

• An active interest in music and the wider industry.

A bout us:

As the home to Asylum, Atlantic, East West, Elektra, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

Together, we are Warner Music Group: Music With Vision & Voice.

Love this job and want to apply?

Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.

Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.

Thanks for your interest in working for WMG. We love it here, and think you will, too.