JOB DESCRIPTION

Job title: IT support agent – Rapid Response Team
Domain: Human Resources Management
Where: EPSO.002 – Rapid Response Team, Brussels
Function Group: FG II
Contract Type: 3a
Express your interest until: 03/12/2025 – 12.00 (noon, Brussels time)

WE ARE

The European Personnel Selection Office’s core mission is to provide a professional staff selection
service on behalf of the Institutions of the European Union. EPSO and its staff are committed to
meeting both the needs of the Institutions and the expectations of candidates by attracting and
selecting talented individuals from across the EU through effective and fair selection procedures.
The Rapid Response Team is a small operational sector, directly attached to the Director. It is
composed of multi-talented colleagues who are temporarily assigned to teams which need to be
reinforced in case of staff shortages, peaks of work or specific situations.

WE PROPOSE

The Rapid Response Team of the European Personnel Selection Office is seeking to hire one IT
support agent.
EPSO is currently engaged in a business transformation process. We propose a post in a stimulating
working environment with varying content, plenty of room for initiative and a strong sense of
collaboration and teamwork. Tasks can vary from providing technical or administrative support to
EPSO teams, candidates or selection boards, to various IT related tasks, such as serving as an
internal “helpdesk” contact, managing IT resources (IRM), handling software and equipment setup,
managing access requests, and acting as deputy Document Management Officer (DMO). The
selected colleague will also be involved in the ongoing transformation process of EPSO.

WE LOOK FOR

We are looking for a versatile, highly responsible, motivated, reliable and multi-talented colleague
who is not afraid to regularly take on new challenges, learn and try new things, bring fresh ideas
and develop his/her skills. Our future colleague should have a strong knowledge in IT resource
management, software installation, user access management, and technical support and a proven
experience in the field of IT administration, helpdesk support, or IT service management. The sector
is directly attached to the Director, but the jobholder will have close contacts with all EPSO’s units,

internal and external stakeholders and contractors.

Operational knowledge of English is essential, and good knowledge of the French is a strong
advantage. Knowledge of any other EU language is an asset.

HOW TO EXPRESS YOUR INTEREST?

With a view to guaranteeing equal access to all, the Commission recruits from an open database of
spontaneous applications. The present call for interests aims at helping the recruiters to identify
potentially interested candidates within this database.

In practice, to express your interest, please follow the subsequent two steps:

1.

If you are not registered yet in the open EPSO database, please do so at the following
address: CAST Permanent. Please select under selection procedures for contract agent the
CAST permanent profile that best suits your education and experience.
2. You should send your documents in a single pdf in the following order:

2. completed application form.

1. your CV
Please send these documents by the publication deadline to Beatrice.PARIZOT-
[email protected] indicating the call for interest reference EC/2025/EPSO/487210 in
the subject.

No applications will be accepted after the publication deadline.