E-Commerce Specialist

What’s the role?

We are looking for an E-Commerce Specialist who can hit the ground running in a fast-paced, high-performing, international working culture.

Who is Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?

Your main responsabilities:

• Take full responsibility for e-business funnel end-to-end from interest to conversion, while maximizing the customer experience
• Manage website/e-commerce performance on regional level through effectively steering relevant KPIs on regional level
• Drive the website / e-commerce improvement management on regional level in close collaboration with global teams
• Drive sales and conversion initiatives, manage customer life cycle and collaborate with customers and sales organization
• Act as regional process expert for the website/e-commerce by coordinating the regional rollout of new features; Serve as a point of contact to communicate changes and improve processes in the region.
• Provide 2nd level support for already implemented features (guest check-out functionality, e-vouchers)

Hilti is an ever-evolving company that offers a dynamic and challenging work environment.

What do we offer?

We have a team that is highly diversified when it comes to talents and competencies, very dynamic, innovative and productive. Being part of a team like this is going to help you to strengthen your personal abilities, as well as professional skills.

What you need is:

• Degree or studies of Business or Marketing with specialization Digital Marketing and/or 3+ years’ experience in e-Commerce or comparable field
• Capacity to link business with technology
• Strong customer-centric orientation to provide an optimal digital experience
• Independent work style, team player, diligence, strong communication and coordination skills, proactivity
• Fluency in English, fluency in Italian is a big plus
• Marketing analytics skills incl. relevant tools (Google Analytics) is a big plus

Why should you apply?

We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibility from the start.

In return for your exceptional performance and consistent results, you’ll receive one-to-one career mentoring, as well as exciting career opportunities.

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