Duty Manager

Job title:

Duty Manager

Company:

Kempinski Hotels

Job description

For 2025 season – from end March to end October we are looking for talented people to join our Team.Visit our site and we will be pleased to receive your candidature!
https://www.kempinski.com/en/san-clemente-palace-kempinskiDUTY MANAGER
Under the guidance of the Front Office Manager assess, evaluate and ensure that long-term and short-term of the department are met. Support and assist Front Office and all Departments in the hotel to ensure a smooth, prompt and effective service to all guests.Direct and manage Front Office in absence of the Front Office Manager, respectively Assistant Front Office Manager.OVERALL OBJECTIVES
The job of Duty Manager is executed satisfactorily when:
● Revenues, Expenses and Profit is closely monitored and budgeted figures (over)-achieved.
● Financial Policies and Procedures are supported and followed.
● LQA (Leading Quality Assurance) audit results are 85% and above.
● CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.
● ESS (Employee Satisfaction Survey) results are 85% and above.MAIN RESPONSIBILITIES
● Ensures the smooth running of the operations on a day to day basis and in a pro active manner.
● Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles.
● Support and assist all Front Office sections.
● Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.
● Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.
● Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.● Control room availability for walk-ins and establishe accountability for guests departure dates and times.
● Follow up with Housekeeping any unresolved room discrepancies.
● Maintain reservation procedures, same day arrivals.
● Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
● Check all billing instructions and guest credit for accuracy. Follow up and resolve
related issues.
● Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
● Ensures that all departmental information is kept accurately and up to date.
● Promotes in house sales and facilities to maximize hotel revenues.
● Understand and carries out duties in line with Hotel Emergency Procedures.
● Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.
● Inspects guestrooms on a daily basis.
● Co-ordinates/Assists security personnel in all related matters.● Responds promptly to any operational requests from Front Office and other hotel departments.● Attends to referred and unsolved problematic situations.● Co-ordinates and assists with accommodation and transportation of guests in overbooked situations.● Completes VIP, delegations and group leaders welcome and farewell as appropriate.● Conduct efficient hand-over with coming Manager.Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.JOB PROFILE Duty Manager
NATIONALITY: Eligible for a working permit in country of hire
EDUCATION: Higher College, Hotel Management
EXPERIENCE: To fill the position, one of the following is required:
Minimum 5 years Front Office Supervisory position
Preferably as Section Head in 5 star property.
Proven track record with good progression.
Mature & Customer focused.LANGUAGE: Ability to work and communicate in a multinational environment:
Italian – excellent oral and written skills
English – excellent oral and written skills
Additional language – beneficialCOMPETENCIES: Include the skills the candidate must have to fill this position
Adaptability / Flexibility
Concern for Quality
Initiative
Managing Performance
Results – Oriented
Cross Cultural Sensitivity
Interpersonal skills
Customer Service Orientation
Written skills
Friendly and caring
Analytical thinkingTECHNICAL COMPETENCIES: Computer literacy adapted to the field of training:
Comprehensive Opera knowledge
Comprehensive Micros knowledge
Up Selling techniques
Microsoft Excel and Statistical knowledgeINDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
People Oriented
Passionate for European luxury
Entrepreneurial
Straightforward
Motivating
Problem solving & Decision making
Adaptability/ Flexibility
Concern for quality
Initiative
Managing performance
Results oriented
Cross cultural sensitivity
Customer service orientation
Listening and Communication Skills
Writing skills
Stress Management
ResourcefulnessTutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 – GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L’offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

Expected salary

Location

Venezia

Job date

Sun, 22 Dec 2024 04:51:57 GMT

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