Dutch Speaking Customer Service – Banking onsite

Job title:

Dutch Speaking Customer Service – Banking onsite

Company:

Recruitment Direct

Job description

Description:Dutch Speaking Customer Service – Banking – onsiteMadrid, SpainGross salary €21,718 per yearPosition OverviewJoin a dedicated team in providing exceptional customer support to Dutch-speaking banking clients. This role involves assisting customers via calls, emails, WhatsApp, and chat, and sharing information on innovative digital banking products tailored for the Dutch market.Responsibilities

  • Provide assistance with general banking inquiries, account access issues, transfers, etc.
  • Manage back-office tasks including responding to emails, WhatsApp, and other channels.
  • Present and inform customers about banking products.
  • Adhere to transparency requirements, provide accurate product details (including purpose, characteristics, and risks), and uphold regulatory standards for client protection.
  • Monitor and report any application-related issues.
  • Meet defined quality standards and sales objectives.

RequirementsSkills and Competencies

  • Proficiency in MS Office Suite (Excel, Word, PowerPoint, Access).
  • Language: Fluent Dutch (C2 level).
  • Strong customer orientation, empathy, and listening skills.
  • Excellent oral and written communication.
  • Analytical skills and quick learner.
  • Sales skills, social aptitude, and client interaction abilities.
  • Strong problem-solving capabilities.
  • Team-oriented with a proactive, results-driven mindset.
  • Ability to organize, manage time, and adapt to high-pressure situations.
  • Flexibility and adaptability to new technology.

Experience

  • Previous banking experience is beneficial but not essential.

Benefits

  • Hours: 38.5 hours per week, with shifts from 2:00 p.m. to 10:00 p.m. Two days off weekly, plus two weekends off monthly.
  • Contract: Permanent
  • Salary: €21,718 gross per year
  • Vacation: 32 calendar days annually
  • Growth: Opportunities for career advancement with a globally recognized service provider.

Expected salary

€21718 per year

Location

Madrid

Job date

Wed, 06 Nov 2024 23:48:50 GMT

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