Dutch Service Desk Agent

Job title:

Dutch Service Desk Agent

Company:

Recruit4.work

Job description

Tired of the daily grind? Break free with an overseas job in vibrant Barcelona! Immerse yourself in a new work environment, a different culture, and unique experiences. This opportunity promises professional growth and a fresh perspective. Ready for the adventure? Explore the details of this exciting position!Your role

• Provide exceptional support to curators, judges, the registry, and the prosecutor’s office of the court, along with companies and private individuals using digital platforms.
• Handle inbound customer service activities, including calls and ticket (email) handling.
• Address inquiries related to general information, procedural questions, platform issues, user access, and PC configuration.
• Execute outbound customer service activities, such as making callbacks to address questions and provide solutions.
• Send reminder and status update emails to ensure timely communication and resolution.
• Ensure a high standard of customer service throughout all interactions.
• Collaborate with team members to efficiently resolve customer issues.
• Maintain accurate records of customer interactions and transactions.
• Stay informed about the latest updates and features on digital platforms to better assist customers.
• Continuously strive to enhance the overall customer experience.

Profile

• Fluent in Dutch
• Excellent verbal and written proficiency in English.

• Preferably to have an affinity with law/ magistracy.
• Analytical skills, problem-solving thinking and a healthy dose of empathy
• Excellent computer skills and a readiness to acquire new tools

Our ideal candidate is

• Communicative
• Disciplined and accurate
• Respectful and positive towards customers
• Solution-oriented thinking
• Patient
• Reliable

Our offer

• Paid training
• Free Spanish lessons (once a week)
• Unique, atmospheric, people-oriented call centre, with a good dose of fun
• Market-based basic salary with bonus
• Employee benefits such as meal card, transport card and private insurance
• Growth opportunities

LocationBarcelona, SpainAt Recruit4Work, we are a premier staffing and recruitment agency dedicated to connecting employers with top talent across various industries. We offer customized recruitment solutions, including permanent, temporary, contract, and executive staffing. With a focus on quality and efficiency, we utilize advanced technology and a client-centric approach to ensure the best matches for both businesses and job seekers. Our services extend internationally, providing comprehensive support for local and global recruitment needs. For more information, visit our website at

Expected salary

Location

Barcelona

Job date

Thu, 15 Aug 2024 02:46:53 GMT

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