Dutch, French & German Speaking Service Coordinator

Job title:

Dutch, French & German Speaking Service Coordinator

Company:

Eco Plus Solutions AB

Job description

Are you fluent in Dutch, German, and French, and possess exceptional organizational and communication skills? We are seeking a talented Multilingual Service Coordinator to join our team in Ghent, Belgium, within the automobile industry. This hybrid position offers a unique blend of office and remote work, providing flexibility and convenience. With competitive compensation, comprehensive benefits, and opportunities for career growth, this role promises a rewarding career journey in a dynamic and innovative environment.Responsibilities: * Service Coordination: Serve as the primary point of contact for coordinating service activities, including scheduling appointments, dispatching technicians, and ensuring timely completion of service requests. Prioritize tasks and allocate resources efficiently to meet customer needs and service level agreements.

• Multilingual Support: Utilize your fluency in Dutch, German, and French to communicate effectively with customers, technicians, and internal stakeholders. Provide assistance and guidance in multiple languages to ensure clear and accurate communication throughout the service process.
• Customer Relationship Management: Build and maintain strong relationships with customers by delivering exceptional service and addressing inquiries, concerns, and feedback promptly and professionally. Anticipate customer needs and proactively identify opportunities to enhance their experience.
• Hybrid Work Environment: Embrace the flexibility of a hybrid work model, with two days spent in the office in Ghent and three days working remotely. Collaborate effectively with colleagues and leverage digital tools and technology to maintain productivity and communication while working remotely.
• Process Improvement: Identify opportunities to streamline service processes, enhance efficiency, and improve customer satisfaction. Collaborate with cross-functional teams to implement best practices, standardize procedures, and optimize service delivery.

Benefits: * Competitive Salary: Receive a competitive salary package commensurate with your skills, experience, and contributions to the organization.

• Health and Life Insurance: Enjoy comprehensive health and life insurance coverage to safeguard your well-being and provide peace of mind for you and your family.
• Career Growth Opportunities: Take advantage of opportunities for professional development and career advancement within the automobile industry. Access training programs, mentorship initiatives, and promotional pathways to support your growth and success.
• Hybrid Work Environment: Benefit from the flexibility of a hybrid work model, allowing you to achieve work-life balance while contributing to the success of our organization.
• Dynamic Industry: Thrive in the fast-paced and dynamic environment of the automobile industry, where innovation, technology, and customer service drive success.
• Professional Development: Participate in ongoing training and development initiatives to enhance your skills, knowledge, and capabilities in service coordination, customer relationship management, and multilingual communication.

Qualifications:

• Fluency in Dutch, German, and French (spoken and written) is essential.
• Proven experience in service coordination, customer service, or a related field, preferably within the automobile industry.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities effectively.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish positive relationships with customers and colleagues.
• Proficiency in using digital tools and technology for remote work, including collaboration platforms, CRM systems, and communication tools.
• Adaptability and flexibility to thrive in a hybrid work environment and embrace change and innovation.

Join Our Team: If you are a multilingual professional with a passion for service coordination and customer satisfaction, we invite you to apply for this exciting opportunity to join our team in Ghent. Experience the rewards of working in the automobile industry while enjoying competitive compensation, comprehensive benefits, and opportunities for career growth. Apply now and embark on a fulfilling career journey with us!

Expected salary

Location

Gand, Flandre-Orientale

Job date

Tue, 20 Aug 2024 22:09:53 GMT

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