D&T Change & Release Lead

Job title:

D&T Change & Release Lead

Company:

Heineken

Job description

This role is part of the D&T department of HEINEKEN International and is located in HEINEKEN Global Shared Service in Krakow. D&T is proud to bring cutting-edge innovation, strong technology and advanced analytics to HEINEKEN. With speed and agility, we ensure HEINEKEN has the technological competitive advantages it needs to deliver on its ambition.Would you like to meet the Team, see our office and much more? Visit our website: Heineken ( )HEINEKEN aspires to become the best-connected brewer. To get there, we are deploying the Digital Backbone (DBB) our global cross-functional business transformation programme that links up our processes, systems and digital platforms all around the world. To drive operational excellence in the new digital ecosystem along with best user experience, we established Service Integration and Management (SIAM) function. In Integrated Service Management department, D&T Change&Release Lead plays an important role in ensuring adherence to global D&T Change & Release process across all D&T Product Teams but also building and maintaining relationship with key stakeholders beyond D&T.Your responsibilities would include:

• co-owning D&T Release process and being contributor to End2End D&T Change management process
• setting the standards of Release Management and contributing to the End2End Change Management process standards, also enabling continuous improvement of these processes
• establishing measurements and targets to improve process effectiveness and efficiency in agreement with HNK
• continually seeking process and tool improvements and communicating them to relevant process/product owners
• coordinating the Release Management process across platforms and verifying that process activities are being performed
• coordinating release operations (execution), facilitating and chairing (on a rotation basis) Quality Gate sessions
• establishing and maintaining the release library (process documentation, events, calendars, user guides and manuals)
• delivering regularly and ad-hoc Operational Excellence reporting in collaboration with other team members.

You are a good candidate if you have:a Bachelor’s degree (Master’s degree preferred)at least 5 years of experience in an IT Service Management role within a global enterpriseITIL 4 knowledge at least at foundation level (preferably supported by a certificate)excellent written and verbal communication skills in Englishadvanced competencies in IT Service Management, Operations Support, and Quality & Assuranceintermediate knowledge of Emerging Technologies and Programme & Project Managementstrong ability to deliver on commitments and targets, both individually and as part of a teamstrategic thinking skills to shape the future of change & release management, actively seeking new technologies and approachesexcellent stakeholder communication and alignment skills, with the ability to build a strong network and achieve common goalssome experience in developing people and contributing to building the future Release Management team.You are a perfect match if you also have:experience with ServiceNow and JiraITIL 4 Specialist certificationexperience or understanding of change & release processes for digital productsdeeper understanding of agile principles and ways of working.At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to . Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.We offer:

Expected salary

Location

Kraków, małopolskie

Job date

Fri, 11 Apr 2025 03:47:13 GMT

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