Downtime Controller

Are you passionate about customer service? Are you well organised with great attention to detail? Fancy helping us keep some of the UK’s biggest vehicle fleets safely on the road?

If your answer is ‘yes’ to all of these, keep reading.

Want to know a little about us?

At Novuna Vehicle Solutions, we’re passionate about building a better tomorrow. Which is why we’re lighting the way in the electric vehicle revolution. From family cars to HGVs, we’re helping customers of all kinds on their journey to carbon-free mobility.

We’re proud to be a Top 50 Inclusive employer. We’re a signatory of the Women in Finance and the Race at Work Charter and we’re Disability Confident Committed.

What does the role involve?

This is a 12-month Fixed Term Contract.

You will be involved in supporting our customers in keeping their vehicles on the road by ensuring minimal ‘downtime’. This will involve managing our fleet of Vans from their start-to-end journey. Attendance at the Trowbridge office is required at least 2 days per week once you have fully completed your training. Working patterns consist of an early shift (8:30-16:30) and, a late shift (9:00-17:30) with weekend work on a Saturday (on rotation).

Some of your key duties will include:

• Organising any maintenance or repair work for scheduled or unscheduled work
• Managing breakdowns and defects to ensure the vehicle is back on the road and processing recharges
• Completing daily reports on bookings to track progress and updating our customers
• Answering our customer calls and managing our shared inbox by responding to general enquiries

What are we looking for?

You’ve previously worked in a job that involves delivering excellent customer service and this comes naturally to you. You always adopt a can-do attitude and are confident in challenging where required to ensure the best possible outcome is received for the customer. You come with the ability to work on your own initiative as well as working as part of a team.

Also, we’re looking for the following:

• Technical and mechanical awareness of Vans
• Strong communication skills, both written and verbal
• Ability to deliver accurate work, with great attention to detail
• Able to work well with ever-changing deadlines and remain calm under pressure

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you’ll have a chance to make a difference, opportunities to learn, and time to shine.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

• Flexible hybrid working
• 25 days’ holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What’s the next step?

Interested? Start your application today and see what Novuna can offer you.

Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.

We’re Disability Confident Committed, so if you’re a person with a disability, if you’re neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we’ll be happy to make reasonable adjustments to our processes for you.

#LI-Hybrid

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