Director of Housekeeping

Job Description

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Role

We are currently looking for a Director of Housekeeping to join our Senior Management Team at Rosewood London. This pivotal role is responsible for leading and elevating all aspects of the Housekeeping operation, including Guest Bedrooms, Valet & Laundry, Public Areas, and Floristry, ensuring the highest standards of service and luxury for our guests.

Key expectations of this role

• Taking a leadership role in engaging with guests, associates and business partners to meet and exceed their needs.
• Acting as a coach and mentor to a team of over 100 associates to ensure high engagement levels, people development and highest associate retention to strengthen the company culture.
• Managing cost and revenue in all areas of the Housekeeping department without impact on brand, or quality standards.
• Continuously identifying and developing areas for improvement and motivating the team to actively take part in the process to enhance the brand experience.
• Driving continuous improvement initiatives, encouraging innovation and collaboration to enhance the Rosewood experience.
• Proactively attracting and selecting talent for the department in line with company procedures and culture.

Profile

• Experience at a managerial level within a large luxury hotel environment.
• A thorough understanding of leading and developing people effectively.
• Experienced in managing complex budgets and operational planning with a focus on efficiency and quality.
• Proven strategic project management and delegation skills.

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.

Benefits

• 31 days paid holidays per annum including Bank Holidays
• Company pension scheme and life assurance
• Private Medical Insurance
• 12 complimentary room nights and F&B discount worldwide
• Talent development opportunities
• Involvement in Corporate Social Responsibility programmes and wellbeing activities

About Us

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Rosewood London is housed in an Edwardian Belle Époque building that offers some of London’s finest accommodations and service with the feel of a stylish London residence. Conveying the feel of a stylish London residence, Rosewood London has 263 guestrooms and 45 suites, among which the unique Grand Manor House Wing, an exclusive suite with its own postcode and accessed by a private elevator. The hotel also houses Holborn Dining Room with an outdoor terrace, Mirror Room Restaurant as well as the hotel’s warmly welcoming destination bar, Scarfes Bar. It forms part of the ultra-luxury collection Rosewood Hotels and Resorts® which comprises of over 38 properties and over 21 future hotel openings.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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