Director of Go To Market Enablement

Director of Go To Market Enablement

Location: Hybrid (London or Corby)

RS Group is seeking a Director of Go-To-Market Enablement to lead the development and execution of a Group Customer Strategy that enhances regional Go-To-Market (GTM) approaches. This role is pivotal in defining customer segmentation, channel strategies, and service models to drive commercial success while balancing cost-to-serve considerations.

Key Responsibilities:

• Develop and deploy a global customer strategy, ensuring alignment with regional GTM approaches.
• Partner with senior leaders across Sales, Service, and Marketing to tailor customer engagement strategies.
• Utilize customer insights to create a data-driven segmentation strategy that informs commercial decision-making.
• Define value propositions and service models per segment, optimizing customer experience and revenue potential.
• Establish a global customer lifecycle framework, mapping key journey stages, cycle lengths, and success criteria.
• Collaborate with Marketing Excellence to align messaging, channel deployment, and customer engagement.
• Drive process, technology, and capability enhancements to support the customer strategy.
• Implement early-stage pilots and experiments to validate approaches and measure impact.
• Build a clear framework that articulates different customer types, their needs, and the commercial engagement strategy.

About You:

Our ideal candidate brings deep expertise in customer segmentation, GTM strategies, and proposition development at a global level. You should be experienced in influencing senior stakeholders, aligning cross-functional teams, and executing strategic initiatives that drive commercial impact.

What You’ll Bring:

• Experience in customer strategy, segmentation, or lifecycle management within a global business.
• Strong commercial acumen and the ability to align strategy with business growth.
• Background in marketing, sales, or service leadership, ideally in matrixed organizations.
• Data-driven mindset, using insights to inform decision-making.
• Excellent stakeholder management and influencing skills across global teams.
• Project management and change leadership experience, with Lean/Six Sigma expertise as a plus.
• A strategic thinker who balances risk-taking with sound judgment.
• A collaborative leader who fosters high-performing, engaged teams.

The extras you’ll get:

At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK&I, we’ve just introduced a number of new Family Friendly Policies including:

• Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation
• Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette’s syndrome
• Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause
• Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery and gender confirmation surgery
• Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all.

We are RS

At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. 

Our purpose? Making amazing happen for a better world. 

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. 

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems. 

We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.

Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.

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