Director-Digital Product Management

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to service every business unit and customer across the Enterprise. Each year, we power billions of transactions through our global payments network, serving our Issuing and Acquiring businesses in more than 170 markets worldwide.

Reporting to the Vice President, Digital Checkout Solutions, this role is an exciting opportunity for a talented product leader to drive the product vision, strategy, go to market and distribution plans, and ongoing development of SafeKey – an authentication solution that leverages the global industry standard, EMV® 3-D Secure, to detect and reduce e-commerce fraud for an extra layer of security when consumers shop online. You will collaborate closely with cross-functional teams to drive product innovation, enhance user experience, and achieve business objectives.

How will you make an impact in this role?

• Strategy Development: Establish a product vision, strategy, and roadmap for SafeKey. Define and prioritize the product roadmap based on market research, customer feedback and industry trends.
• Performance Monitoring: Define key performance indicators (KPIs) and regularly monitor and report on the success metrics, making data-driven decisions to drive product enhancements.
• Partnership Management: Identify and establish strategic partnerships with payment providers, fintech companies, and other relevant stakeholders to deploy globally scalable solutions, ensuring continuous focus on best-in-class user experiences, opportunities to test and learn, product quality, and speed to market.
• Regulatory Compliance and Industry Trends: Stay informed about regulatory requirements and ensure that our products comply with applicable laws and regulations, whilst maintaining a pulse on industry trends to shape the direction of product features and capabilities, including engagement with Industry forums. (EMVCo)
• Team Leadership: Build and lead a high-performing team of product managers, fostering a culture of collaboration, innovation, and excellence. Responsible for performance evaluations, employee engagement, coaching and people development.

Minimum Qualifications

• Significant experience in global payments, ideally within Product & Platform Management, Program Management or Project Management. Solid understanding of digital payment technologies and payment processing.
• Results oriented: Proven track record of coordinating between Business, Product, Platform Delivery, and Technology teams to deliver key strategic projects.
• Passion for execution: Passion to drive program execution and delivery in a fast-moving and innovative environment.
• Problem solving: Ability to gather and synthesize data to drive insights and leverage thought leadership and critical thinking to solve problems.
• Project management: Exceptional project management skills with flawless organizational skills and attention to detail.
• Highly collaborative: Ability to collaborate with and build strong relationships with internal and external stakeholders to deliver value beyond traditional means.
• Effective communicator and influencer: Ability to influence key partners and executive stakeholders. Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience.
• Cross-functional team leadership: Ability to mobilize and lead cross-functional team collaboration to achieve results in a fast paced, multi-partner environment with constant change. Demonstrated track record for delivering results in complex and highly-matrixed organizations.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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