Digital Product Specialist in Genoa, Italy

Job Description

Are you eager about navigating the exciting world of high-quality service and products in the cruise business? Within our Digital Customer Experience team , you’ll have the opportunity to manage to the digital transformation of customer experiences. Your role will emphasize the importance of project management skills, effective communication, and a proactive approach to work in a fast-paced environment.

We are seeking a Digital Product Specialist with a knack for project management and a passion for digital innovation. You will have nearly one year of experience in a similar role, with a proven track record of managing projects within critical timelines and adapting to rapidly changing environments.

Who we are:

Welcome to our global community! We take pride in our diverse community of over 20,000 professionals from 70 different countries and cultures. At Costa, we believe in open communication, positivity, and support. We foster an environment built on trust and transparency, where everyone’s voice is heard.

How you’ll live your ambition:

From our offices in Genoa , we are dedicated to providing a seamless and engaging customer experience through our digital channels. Our Digital Customer Experience team is at the forefront of understanding customer needs, crafting digital experiences that resonate with those needs, and enhancing these experiences based on continuous customer feedback and data-driven insights.

Demonstrate your passion

• You will have the opportunity to grow and learn in a team that values understanding and meeting customer needs, designing compelling digital experiences, and continuously improving these experiences.

• You will manage the data of the department, doing analysis and demand forecasting. You will define processes assuring the compliance of the company policies, define KPI and monitor department performances highlighting criticalities and areas of improvement. You will play a pivotal role in bringing innovation, leading projects, being the interface with stakeholders.

• You have passion for digital technology and customer experience.

Get things right

• To achieve our goals, you will engage with various stakeholders, playing a key role in keeping track of any gaps and mapping them to avoid reductions in scope.

• Thanks to your project management skills you will organize and lead work activities within critical path timelines, ensuring project milestones are met efficiently.

What makes you unique

• Your interpersonal, written and verbal communication skills will enable you to interface effectively with team members and stakeholders at all levels.

• You will demonstrate the ability to effectively prioritize your workload in a dynamic environment while maintaining attention to detail and organization.

• You have had previous experience in complex projects, in a digital product environment, for at least 1 year.

• An academic background in Economics, IT, Business, or Scientific field has been your starting point. A course of Project Management represents a plus.

• Your passion and enthusiasm in facing new challenges, propose solutions leading projects and working in team is essential in this role.

• Every day, you contribute to empowering excellence through a data-driven approach and analytical mindset. For this, you have an advanced competence in the Microsoft Office Suite, leveraging these tools to enhance productivity and collaboration.

• As a global citizen, you embrace diversity and communicate fluently in English.

Why Costa

• If the characteristics that most describe you are communication skills, time management, and proactive thinking, you are the right person for this role!

• You’ll be a vital part of our Genoa office, where our strategies come to life and our ships set sail. Plus, you’ll have the flexibility to work remotely, adding an extra layer of freedom to your experience.

Diversity Equity & Inclusion

Costa is like a world within a world. Shipboard and shoreside, we are an extraordinary melting pot of different backgrounds, experiences, ages and cultures. Each of us brings unique insights and perspectives. All of us are valued and respected for who we are. Costa is a global community where everyone belongs.

Join us, let’s set sail on an unforgettable journey together. Apply today to drive success and live your ambition!

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