Deputy Manager

Company Description

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. 

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we’re all here to make the customer experience as unforgettable as possible. 

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it’s not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Our commitment to diversity and inclusion: 

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text. 

Job Description

Description du poste

As Deputy Manager, you are an inspiration to your team, creating a positive and stimulating environment focused on collaborative work.

You are the co-leader of a team of around a hundred people whose mission is to provide customers with an exceptional Mama experience ✨ through a welcoming, quirky, and friendly atmosphere that you establish. Mama must be in good hands with you.????

You will also develop special relationships with local clients and businesses, delivering the Mama experience there as well.

While maintaining high standards and norms in food, service, health, and safety, you ensure Mama’s profitability through revenue generation and cost control.

Behind the scenes, you assist the General Manager in analyzing sales figures and controlling expenses and operation exellences. ????????

With confirmed experience in hotel operations, you act as a conductor. You know the score and melody perfectly to ensure there are no wrong notes on the ground, providing an unforgettable experience for our customers.

Qualifications

MADE FOR YOU? ONLY IF…

You have solid experience in hotel operations, and if possible, particularly in Food & Beverage (F&B).

You have the ability to adapt to any challenge, remaining calm in a quirky environment with a high customer flow.

You have previous experience managing a team of at least 100 people.

You can identify talents and help them grow; it’s your turn in the hot seat with the buzzer! ????????

You demonstrate flexibility in your schedule. Your working hours will be determined based on business needs.

You want to be at the heart of the action with your team, not always alone at your desk. ????

YOUR LITTLE EXTRAS ARE :

You are a hands-on person and aren’t afraid to roll up your sleeves.

You develop talents with the goal of supporting the growth of the Mama Shelter group.????????

It’s not just the numbers that drive you; your team and your clients are a priority.

Additional Information

We are sure you know the tune ????

First verse: We arrange a preliminary phone interview with our Talent Team if your application hits the right notes.

Chorus: After a successful phone interview, we will meet you at Mama or in our offices! Be strong! (chorus repeated twice depending on the position)

Final verse: Naturally, you will hear back from us, whether it’s a ???? or a ????.

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