Deputy Director, Digital Services

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Birmingham, Bristol, Darlington, Hastings, Leeds, London, Manchester, Wolverhampton

About the job

Job summary

The Digital Directorate is part of the Chief Finance Officer group. As well as making sure key tools and services are working on a day-to-day basis, we also build new software and help apply user-centred design thinking to policy and processes. We aim to deliver services that users love that also reduce manual effort, delivering efficiency savings for the department.

This role is for a Deputy Director to lead the Digital Services team, ensuring the delivery of key programmes and digital products for the department.

Job description

Your work will focus on building and running re-useable services that can be used to drive efficiencies throughout the department and in local government. Key areas include funding and data exchange, delivered by four main programme areas. 

You will have a strong understanding of the Government Service Standard and how to run and deliver good services with a mix of civil servants and third parties. You’ll use this experience and your excellent stakeholder skills to build credibility with partners, ministers, and other areas of the department. Although your strategic insight and ability to challenge are key, it is also critical that you have service leadership mindset. We believe the best decisions are made by empowered Service Owners and Product Managers, supported by multidisciplinary teams.

Key Accountabilities

• Overseeing the management and delivery of our key business services, such as our Data Collection as a Service programme
• Overseeing the Funding Service team, which aims to produce a series of tools and services to improve funding across the department
• Overseeing the digital cross-cutting workstream for resettlement services, ensuring critical data continues to flow between central and local government to guarantee the safety of those under the scheme
• Drawing together these workstreams and related workstreams across the department to reduce duplication and maximise benefits
• Leading senior stakeholder engagement across and outside the department
• Playing an active role in the leadership of Digital Directorate as a member of the SLT, providing line management to around 7 direct reports of various disciplines
• Being a digital advocate in the department and sponsor of the Delivery community of practice

Person specification

This is a high profile and important role which requires an ability to think strategically and operationally, to identify and manage risk and delivery, and lead a challenging and high-profile programme.

You will have the ability to challenge and improve disproportionate organisational processes where these impact the pace of a team, and the motivation to influence and make positive changes to the organisation.

You will have experience of governing, creating and aligning teams, implementing the most effective programme and team structures for delivery and team health.

We particularly encourage applications from those of an ethnic minority background and those with disabilities, as well as those based in locations outside of London, who are underrepresented at this level in MHCLG.

As one of the Department’s senior leaders, you will also be a visible role model for the Civil Service leadership behaviours. These can be found in the Civil Service Leadership Statement which is available at: https://www.gov.uk/government/publications/civil-service-leadership-statement/civil-service-leadership-statement 

Essential Criteria

• An inspiring, confident and empowering leader, who can set strategic direction, build and maintain multidisciplinary teams, lead effectively through ambiguity and get the best out of a diverse workforce through promoting an inclusive, high- performance culture
• A track record of leading digital teams to successfully design, deliver and continuously improve new products and programmes
• Experience of building and delivering against strategies to transform and join-up digital or non-digital services, focusing on delivering maximum return on investment.
• The ability to communicate complex messages clearly and succinctly, able to present effectively to ministers and senior colleagues and convince them of the benefits of agile and service-design approaches
• Ability to make or inform the right decisions even when working with ambiguity and incomplete information

Benefits

Alongside your salary of £85,000, Ministry of Housing, Communities and Local Government contributes £22,950 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : MHCLG SCS Recruitment
• Email : scs.recruitment@communities.gov.uk

Recruitment team

• Email : scs.recruitment@communities.gov.uk

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