Deputy Director Digital Product Management

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Birmingham, Liverpool, London, Newport (Gwent), Norwich

About the job

Job summary

Would you like to lead the digital product management and service design function to execute the strategic vision, innovation, and transformation that shapes the future of the Crown Commercial Services technology landscape and helps us achieve our strategic goals?

This role is being managed by Global resourcing, please send any enquires to [email protected] 

Job Summary

The Deputy Director of Digital Product Management is a pivotal member of the Digital and Data Services (DDS) leadership team. It will be a demanding appointment that requires the application of deep experience gained from designing and delivering complex digital platforms. This is much more than a ‘steady state’ design role as the appointee will be instrumental in optimising the setup of the function and its running. Transformational leadership and energy is essential to achieve the step-change in capability required to meet objectives. In return, the incumbent will gain experience of developing and delivering a full- spectrum suite of digital products, unparalleled in complexity and criticality and be part of a winning team that will achieve a world-class change in the delivery of public procurement.

They will have direct responsibility for our digital product management and technology roadmap, user research and service design specialities in a fast-paced and challenging environment. You will be expected to achieve a significant transformation by both embedding and maturing the function, developing integrated ways of working, as well as contributing to the overall transformation of DDS as a leading member of the senior leadership team.

The role holder will ensure that these functions are seamlessly integrated with each other and into the rest of DDS to provide a unified product design service to the rest of the directorate and the larger enterprise.

Directorate overview

The Digital & Data Services (DDS) directorate is at the heart of CCS’s digital transformation journey, responsible for delivering modern, efficient, and user-centred digital services that support over £30bn of public sector procurement annually. Were building a world-class digital capability that will revolutionise how the public sector buys common goods and services.

Team Summary

You will be leading the digital product management and service design function within CCS, which is part of the wider Digital and Data Services Directorate (of circa 90 permanent team members) which plays a critical role in the designing the digital platforms that Government and Public Sector commercial customers and suppliers will use to achieve best value for the UK taxpayer and Government service users.

Job description

Key Accountabilities

• coordinate the collection and prioritisation of the digital and technology needs of internal stakeholders and the wider CCS customer stakeholder group to inform the Digital Strategy and digital workstack. 
• provide thought leadership on both user-level and API-based services, and how these can be further developed and exploited across public procurement to build an ecosystem of services to improve transparency and increase commercial value
• accountable for budgetary spend relating to team resources, delivery partner services in the product management function and other associated costs for delivering the product design service
• be a key stakeholder and point of contact for external partners across Government for the design of CCS digital products and services, explain the benefits of these services and how they fit into the overall digital roadmap
• building, leading and running the Design Team, consisting of Business Relationship Managers, Product Management, User Research & UX and Service Design
• understanding and directing the product management team to ensure that products and services are well-managed throughout their lifecycle, with clear backlogs and roadmaps for each product by setting standards for them to follow, including the appropriate application of agile design and the creation of an environment for success
• understanding how each product and its component services fits into business platforms and is aligned to the digital and business strategies
• directing on the strategic ownership of products and ensuring that the product management team are discerning and focussed on the most important aspects of their products
• ensuring that all new products start with a clear appraisal of user needs, starting at (or prior) to a mandate stage with discovery, through to final business case, delivery and persisting throughout the product’s operational life
• ensuring that the user research team improve and innovate their practices and generate clear and valuable findings that can be used both for specific products and throughout business planning and development of a strategic roadmap
• developing and advocating for evidence based service design as a discipline, ensuring that service design is embedded into the design and development of new products and services
• reviewing and approving current and target business models and directing the team in areas of research focus, ensuring especially that all stakeholder concerns are addressed and that requirements are fully traceable
• leading and participating in a number of functional and corporate governance boards, including financial and commercial boards to ensure new proposals are aligned to the business and digital strategies.

Person specification

Essential critieria (to be assessed at application stage):

• experience of directly leading multi-disciplinary teams, setting a clear vision for how they can work together to deliver excellent digital products and services
• experience of working at a senior level in a challenging and fast-paced environment, especially being reactive to changing requirements while simultaneously ensuring long-term objectives can still be met
• experience of agile development and the full delivery lifecycle from inception to decommissioning
• excellent stakeholder management at all levels and an ability to explain detailed, complex concepts and plans in a concise and clear manner
• experience of delivering large scale digital transformation
• lead on innovation and creativity e.g. use of automation through AI in all disciplines of product development, user experience and knowledge of architecture.

Behaviours

We’ll assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Making Effective Decisions
• Managing a Quality Service
• Leadership

Technical skills

We’ll assess you against these technical skills during the selection process:

• Business change and implementation
• Business case development
• Digital Product Design

Benefits

Alongside your salary of £76,000, Crown Commercial Service contributes £22,017 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

What we will offer you, here are some of the benefits you can expect:

• Competitive salary 
• Generous pension scheme
• A discretionary non-contractual performance related bonus 
• Working remotely in addition to working in advertised office location
• Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays

Explore fully how we will reward your work.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil ServiceD&I Strategy.

We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact [email protected]

Working flexibly, delivering outcomes

CCS is a flexible business with a smarter working model where our colleagues benefit from a mix of home and office working. Successful candidates are expected to work from one of the office locations listed. Our current office attendance approach requires a minimum of 26 days per quarter (approx 2 days per week, which may be subject to change) in CCS office locations or off site meetings with suppliers, customers, partners, networking / industry events. This is pro rata for those who work part time. Our smarter working principles mean that our people have the advantage of both office and offsite based collaboration and learning, as well as working from home. This way of working allows us to honour our commitment to being a responsible business, offer flexibility and better work life balance as well as ensuring we deliver our business with confidence and in accordance with our CCS values.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Global resourcing – Lauren French
• Email : [email protected]

Recruitment team

• Email : [email protected]

Further information

Complaints procedure

Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissioners’ Recruitment Principles details of which can be found at http://civilservicecommission.independent.gov.uk

If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact [email protected] in the first instance.

If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at [email protected]

https://www.crowncommercial.gov.uk/careers-with-ccs

Read Full Description