Datacentre Technician

Job Description

Responsible for effective delivery of Datacentre activities. This will include sparing/logistic support to the datacentre team, break-fix tasks, includes hardware, network, cabling and supporting installations in an Oracle Cloud Infrastructure (OCI) datacenter.

You will communicate within a ticketing environment that is used and supervised by multiple internal Oracle Cloud service owners and teams. Resolving onsite logistical escalations, and clearing blocking issues to enable continued delivery of technician activities in accordance with internal polices and service level agreements.

Provide business hours site coverage for Oracle OCI datacenter sites.

Responsibilities

Effective delivery of Datacentre activities. This will include sparing/logistic support to the datacentre team, break-fix tasks, includes hardware, network, cabling and supporting installations.

Works primarily at an Oracle datacenter in a “mission critical operations” environment

Work in close collaboration to other technical teams & non-technical teams (e.g networking, compute, compliance, business operations, logistic teams and 3 rd parties)

Understand internal customer problem and provide technical solution in timely manner

Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, software

Excute small projects on your own and work with your manager in planning and executing larger scale projects.

Provide sparing/logistic support to other members of the datacentre team

• Rack scanning

• Audits (parts, racks, cycle counts etc)

• RMA processing

• Part transfers

• Shipping and receiving parts

Preform white glove delivery escort duties

Work within a ticket-based environment. Be aware of, and abide by, Ticket processes and protocol, including OCI Change Management rules.

Able to prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery in accordance with internal polices and service level agreements.

Using provided tools to do proper and timely internal reporting.

This is intended to be a career development role to higher technical positions within the datacentre environment

Working as part of a multi-disciplinary team without friction

Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. BS in Computer Science or related field.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer