CX Director, Europe
Rentokil Initial
Company DescriptionAre you looking to make your mark in a challenging new role in an international company, using your experience in CX management?We are hiring a CX Director for our Europe team
This person can work from any of our Europe offices, in a hybrid environmentThis opportunity brings with it a wide range of opportunities for growth and development in the CX space.
If you have a great understanding of the increasingly complex world of customer experience and the drive to help others succeed then this could be the role for you!About usRentokil Initial plcRentokil Initial (RI) delivers services that ‘Protect People, Enhance Lives’. We protect people from the risks of pest-borne disease, the risks of poor hygiene or from injury in the workplace. We aim to enhance lives with services that protect the health and wellbeing of people and the reputation of our customers’ brands. Throughout the world, demand for higher standards of public health, stricter food safety legislation and compliance with workplace safety regulations are driving demand for our service expertise.Rentokil Initial is a global support services company, operating in all of the major economies of Europe, North America, Asia Pacific and Africa:
Rentokil Initial has identified three core values that underpin our business – Service, Relationships and Teamwork. By living our values, we are better placed to offer consistently outstanding customer service.Rentokil Initial EuropeThe Europe region spans 19 countries and over 30 businesses. We offer Pest Control, Hygiene & Wellbeing, Dental, Ambius and Textile services to over 200,000 customers. We have ambitions to grow our business strongly over the coming years and have identified that CX is a critical element of our plans. Consequently we are looking for a CX professional to help work with our country teams to deliver strong performance across all CX channels.Job DescriptionThe Customer Experience Director will be the senior CX leader for the European region, responsible for setting and leading the implementation of the CX strategy across the region, with a focus on improving better customer satisfaction, retention, and stronger commercial performance for RI.
They will own the blueprint for what we want it to be like to an RI customer, now and in the future, in all of our 19 European markets, and will deliver this vision through annual action plans set in partnership with the countries and relevant suppliers.
They will play a key leadership role in our mission to implement consistency and best practice across the Region.
The role holder will also be accountable for measuring and reporting on CX KPIs, which includes being the owner of our NPS (c.500k customer surveys per year) and C-SAT programmes, and the associated supplier relationships.
Cernusco sul Naviglio, Milano
Sat, 05 Oct 2024 22:11:41 GMT
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