Customer Technical Solutioner in Roma, Italy

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Join the innovative team at Kyndryl as a Client Technical Solutioner and unlock your potential to shape the future of technology solutions. As a key player in our organization, you will embark on an exciting journey where you get to work closely with customers, understand their unique challenges, and provide them with cutting-edge technical solutions and services.

Picture yourself as a trusted advisor – collaborating directly with customers to unravel their business needs, pain points, and technical requirements. Your expertise and deep understanding of our solutions will empower you to craft tailored solutions that address their specific challenges and drive their success.

The Client Technical Solutioner (“CTS”) – Security Services role is responsible for the development of cybersecurity technical solutions. You will oversee creating comprehensive security solutions for infrastructure services, utilizing industry-leading products and services to develop and price complex, multi-year technical solutions.

You will be a key member of a larger client solution pursuit team, which includes Sales, Solution Managers, Human Resources, Contracts and Negotiations, Service Delivery, Pricing, Risk, and other Subject Matter Experts. Together, you will develop innovative designs using proven approaches to deliver winning client solutions. This role requires leveraging a wide range of services, labor, assets, and software products to develop optimized cost cases that meet client requirements, often integrating services from internal and external providers and partners.

A CTS – Security Services provides technical and security expertise across various technologies, solutions, and architectures, including Identity and Access Management (IAM), network security, logging and SIEM, remote access, multi-factor authentication, and system/endpoint security. You will be a central point of contact for organizations implementing security enhancement solutions, assisting in drafting and providing quality assurance for solution blueprints, patterns, and processes.

In this role, you will provide leadership and initiative to deliver new and complex high-quality solutions to clients in response to varying business requirements, which may arise from Request for Proposals (RFP) or customer meetings. Incorporating in-depth knowledge of leading-edge products and technology, you will drive the identification, validation, and remediation of privileged accounts in managed environments. Your responsibilities will include developing strategies for rolling out security measures, such as privileged account management, multi-factor authentication, and password resets.

Key Responsibilities:

• Develop cyber security technical solutions.

• Create complex security solutions for infrastructure services using leading industry products.

• Collaborate with internal and external teams to develop optimal solutions.

• Assist in the design and implementation of security technologies (e.g., IAM, multi-factor authentication).

• Lead strategies for privileged account management and access security.

Your Future at Kyndryl:

Every position at Kyndryl offers a way forward to grow your career. We have unique opportunities, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or specialize in a specific sector, you can find your opportunity here.

Join us as a Client Technical Solutioner at Kyndryl and unleash your potential to shape the future of technical solutions while enjoying a stimulating and rewarding career journey filled with innovation, collaboration, and growth.

Who You Are

Required Skills and Experience:

• 5 years of experience in IT service management, IT sourcing, or IT strategy.

• Expertise in IT organizational models, IT governance, and IT financing models.

• Proven ability to design technical solutions based on customer requirements.

• In-depth understanding of IT domains such as infrastructure management, cloud computing, network security, and enterprise systems.

• Excellent customer relationship and presentation skills.

Preferred Skills and Experience:

• Experience in a consulting or advisory role, providing strategic guidance and solutions.

• Knowledge in designing architectures for cloud environments and hybrid infrastructures.

• Experience in supporting sales by collaborating with the sales team and contributing to proposal development.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact’s Kyndryl email address.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.