Customer Support Specialist with Ukrainian (part-time)

Привіт!
We are Hedepy  a young startup and a leader in holistic mental health support programs for companies and individuals in Central & Eastern Europe. There are currently 50+ of us working remotely from all around Europe and we all share the same goal – making psychotherapy accessible to everyone who needs it.

Karolína and her compassionate Customer Support team ☎️ take care of the community satisfaction, including clients and therapists. Join the team and take care of the Hedepy customer support channels in Ukraine. 

As a Customer Support Specialist, you’ll be in touch with customers daily, resolving their inquiries via calls, emails and chat, and provide high quality service.

Responsibilities in detail:

• Serving as the primary point of contact for customers and therapists
• Consistently meeting customer service expectations
• Proactively addressing and resolving issues
• Reporting and resolving issues internally with other teams

You are the ideal candidate if:

• Have some experience in a customer service environment
• Your Ukrainian is on a native speaker level and you are fluent in English
• You are able to cover the customer support channels from 2 PM to 8 PM (30h/week, Mo – Fri)
• You have access to stable internet connection during the working hours
• You have excellent communication and organizational skills
• Have good knowledge of Google Workspace tools
• Can work as a contractor/freelancer (monthly invoices)

What we offer:

• We offer free psychotherapy sessions on Hedepy.
• We operate on a remote-first principle, allowing us to work from anywhere thanks to technology.
• You will have the opportunity to work with an international team from 10 different countries.

Does it resonate with YOU? 

Apply now, and our recruiter Veronica will get back to you soon!

Meet the team ⤵