Customer Support Specialist (Brussels hybrid working)


Job title:

Customer Support Specialist (Brussels hybrid working)



Job description

Skipr is looking for a Customer support specialistThrough an all-in-one solution to manage corporate mobility, Skipr supports companies in their transition towards a more sustainable mobility for their employees.Mobility is changing and by working for Skipr, you become a change agent. We love passionate, flexible, out-of-the-box thinkers who’re able to share their ideas in the simplest and clearest way. To carry out its mission, the team is composed of 40+ people in Belgium and in France.Working at SkiprThe possibility to have a job with an impact on the environment and employees’ wellbeingWork with 40+ diverse and international people in Belgium and in France all passionate about sustainable mobilityThe possibility to work with flexible hours and a hybrid home-office set-upAn environment where autonomy is encouraged and teams are empoweredA strong internal and external feedback cultureLearning is part of the DNA : “create your own learning path”Strong rituals : coffee chat, dialogue with the manager, team learning session…Working in an ambitious company providing a qualitative and stable technology to service its clientsA hybrid working environment with an office centrally located in the Becentral digital campus in Brussels and an office in Paris.To support its growth, Skipr is looking for a Customer support specialist. This person will be responsible for responding to customer inquiries and operational day-to-day tasks. He/she will work closely with the customer success team and the technical team and will report to the head of customer success.Main tasksDealing with customer inquiries and answering in the best, efficient way possible. We have a support team that is available through a ticketing system (Zendesk) mainly 5/7 (our median response time is between 30′ and 1h).Supporting the Customer Success team with operational aspects of client onboarding.Working with different teams in order to resolve customer inquiries in a timely and friendly mannerTurning your experience in expertise and feed our knowledge base and external FAQGathering customer feedback and sharing it with our Product teamHelping with the optimisation of our support processes

  • Minimum 1 year experience in customer service or interest for the customer support

Knowledge of Zendesk or any support system is a plusYou are a native French or Dutch speaker and fluent in English (other language is a plus)Writing skills and verbal communication skillsTechnology and customer orientedWhat we offer :A full time employee contract in Brussels.A competitive salary package with many benefits: meal vouchers, group and hospitalization insurance as well as refund insurance on medical treatments (Alan), company smartphone and laptop, company phone subscription, eco vouchers, a budget for your personal mobility in Europe.A hybrid working environment with flexibility, autonomy and transparency, personal development and exciting challengesA friendly and transparent company culture with a blend of formal and informal momentA great opportunity to have an impact on mobility and shape the product to scale across Europe.Applications are to be sent only via the application form

Expected salary



Job date

Thu, 30 May 2024 00:24:48 GMT

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