Job Squad
Job title:
Customer Support Representative (French Speaker)
Company:
Job Squad
Job description
Our client is a global provider who designs, delivers, and optimizes unforgettable human experiences for today’s digital world. From sales to service and content moderation to credit management, we’re an end-to-end provider across all B2C and B2B customer journeys.The RoleAs a Customer Support Agent/Representative, you will primarily take inbound calls and emails, and live chat with customers. Your daily work as an account manager will include tasks like these:
- Responsible for handling all calls in a responsive and dedicated manner.
- The Advisor shall provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations
- Responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction
- Achieve call center metrics as defined by our client, KPIS and SLAs
- Recognize and adjust support approach to accommodate all levels of customer’s experience and needs.
- Educate customers on support options, and the steps being taken to resolve the issue.
- Communicate positively with team members, customers, and other partners
- Escalate issues to the appropriate department according to Client’s Procedures.
- You will manage the customer experience, educating and upselling customers on products and services.
- Working in a team orientated environment to achieve common goals.
Ideal Profile
- You speak French at a native level, and you are fluent in English (B2).
- Experience in customer care is a plus.
- You have a good understanding and level of computer handling skills.
- Excellent problem-solving skills with the capability of research and identification of the right information.
- You have strong communication and negotiation skills, and you are service-oriented, professional, and thorough.
What’s on Offer?
- Performance bonuses
- Paid training and education
- Relocation package (flight ticket and one month accommodation)
- Gym membership
- Potentially Spanish lessons
- Development opportunities (get promoted within the company)
- Public health insurance
- Regular company activities
Expected salary
€15600 per year
Location
Málaga
Job date
Tue, 17 Dec 2024 23:36:58 GMT
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