Customer Support Representative (French Speaker)

Job Squad

Job title:

Customer Support Representative (French Speaker)

Company:

Job Squad

Job description

Our client is a global provider who designs, delivers, and optimizes unforgettable human experiences for today’s digital world. From sales to service and content moderation to credit management, we’re an end-to-end provider across all B2C and B2B customer journeys.The RoleAs a Customer Support Agent/Representative, you will primarily take inbound calls and emails, and live chat with customers. Your daily work as an account manager will include tasks like these:

  • Responsible for handling all calls in a responsive and dedicated manner.
  • The Advisor shall provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations
  • Responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction
  • Achieve call center metrics as defined by our client, KPIS and SLAs
  • Recognize and adjust support approach to accommodate all levels of customer’s experience and needs.
  • Educate customers on support options, and the steps being taken to resolve the issue.
  • Communicate positively with team members, customers, and other partners
  • Escalate issues to the appropriate department according to Client’s Procedures.
  • You will manage the customer experience, educating and upselling customers on products and services.
  • Working in a team orientated environment to achieve common goals.

Ideal Profile

  • You speak French at a native level, and you are fluent in English (B2).
  • Experience in customer care is a plus.
  • You have a good understanding and level of computer handling skills.
  • Excellent problem-solving skills with the capability of research and identification of the right information.
  • You have strong communication and negotiation skills, and you are service-oriented, professional, and thorough.

What’s on Offer?

  • Performance bonuses
  • Paid training and education
  • Relocation package (flight ticket and one month accommodation)
  • Gym membership
  • Potentially Spanish lessons
  • Development opportunities (get promoted within the company)
  • Public health insurance
  • Regular company activities

Expected salary

€15600 per year

Location

Málaga

Job date

Tue, 17 Dec 2024 23:36:58 GMT

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