Customer Support Officer

Location:

South West, United Kingdom

Salary:

27000.00

Type:

Permanent

Main Industry:

Search Customer Service & Call Centre Jobs

Job ID:

132859235

Company:

Red Recruitment

Posted On:

10 April 2026

Customer Support Officer

Red Recruitment is recruiting a Customer Support Officer in Taunton to join a not for profit private health-care provider, who is the Which? ‘Recommended Provider’ for private medical insurance.

The ideal candidate will be passionate about delivering excellent customer service and have previous telephone-based experience.

Benefits and Package for a Customer Support Officer:
Salary: 27,000 per annum, rising to 28,000 following the probationary period. With the opportunity to progress to over 34,000. Hours: 37 hours per week, office hours are between Monday – Fridays, 8am – 7pm and Saturdays 9am – 12pm Contract Type: Permanent Location: Taunton
Benefits:
Additional leave Company events Company pension Cycle to work scheme Discounted or free food Employee discount Health & wellbeing programme Life insurance On-site parking Private medical insurance Referral programme Store discount
Key Responsibilities of a Customer Support Officer:
Being the first point of contact for all customer enquiries Answering high-volume inbound calls Supporting the customers in their times of need including registering a claim and helping customers find the right medical professional Delivering the highest level of customer service
Key Skills and Experience of a Customer Support Officer:
You should be passionate about delivering the highest level of customer service You will need to have previous experience working in a telephone-based role Being resilient is required for this role due to the fast-paced environment and sometimes complex nature of the calls You will need to be confident with fantastic communication skills You should also feel comfortable working independently as well as part of a team
If you are interested in this position as a Customer Support Officer and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)

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