Customer Support Internship

At ABB, we help industries outrun – leaner and cleaner. Here, progress is an expectation – for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Sales Support Manager – Customer Support

Your Role and Responsibilities

You will play a key role in supporting the full lifecycle of customer orders, from initial entry into our systems to ongoing coordination and assistance throughout the process. You’ll gain experience by interacting with internal and external stakeholders, helping ensure smooth execution and high customer satisfaction.

• Work model: #LI-Hybrid

In this role, you’ll help run what runs the world by taking on meaningful work that drives real impact, as you will be accountable for:

• Supporting the resolution of customer requests by coordinating with internal teams.
• Assisting in the end-to-end handling of orders (e.g., scheduling, invoicing, transportation).
• Keeping customers proactively informed and helping clarify their requests.
• Supporting initiatives aimed at improving the overall customer experience, ensuring responsiveness, clarity, and reliability throughout the order process.
• Contributing to the preparation of performance reports and forecasts using available tools.

Qualifications for the Role

• You are passionate about digital tools and customer support processes
• You enjoy working in a team and communicating effectively with diverse stakeholders.
• Good knowledge of Microsoft Office (in particular Excel) and data analysis tools (Power BI or similar are considered a plus).
• Ownership, problem-solving attitude, and proactive approach.
• Teamwork attitude, good communication skills, and courage complete the profile.
• You are pursuing or have recently completed a degree in Management Engineering, Economics, or a related field.
• You are at ease communicating in Italian and English, both written and spoken.

Benefits

Locally, you can count on:

• Flexibility and work-life balance: Flexible working hours, hybrid work options, and a strong focus on work-life integration.
• Meal allowance: Access to canteen

More about us

ABB’s Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium-voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability™ enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low-voltage switchgear for the ANSI standard markets

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.

Run What Runs the World.

#ABBCareers #RunwithABB

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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