Customer Support Engineer – EDA/Electronics – (ITALIAN LAW 68/99 PROTECTED CATEGORIES) in Roma, Italy

Job Family: Customer Services

Req ID: 397042

Siemens EDA is a global technology leader in Electronic Design Automation, providing software and hardware design solutions that help engineers around the world create new and innovative electronic products. Each year, our customers use our tools to push the boundaries of technology to deliver smaller, faster and more reliable products that run the world’s high-tech devices.

Our Global Support division in Siemens EDA is one of the largest contributors of revenue to the company and a critical element for customer satisfaction and success.

Siemens EDA is now looking for a dynamic Customer Support Engineer to provide professional support to both our external and internal customers using our PCB Design Flow software applications. Serving as a key member of an award-winning Electronic Design Automation technical support team you will be committed to providing excellent support to customers, field personnel and team members using Siemens EDA PCB design software. You will also possess the willingness and ability to travel for work as required.

For this role we can support candidates with a degree in Electronics and a willingness to grow into the role (experience not essential). We can train you!

The hiring for this role is exclusively reserved for candidates registered in the protected categories L.68/99

Your key responsibilities would include:

• Collaboration with other support engineers as well as creating and promoting innovative methods to help customers adopt new technology.

• Solving complex design issues, part of multiple projects you may work on at any one time.

• Creation of well written knowledge base articles that enable customers to self-solve issues whilst you will endeavor to continually expand technical knowledge of PCB flow applications.

Knowledge, Skills & Abilities:

• BSEE or equivalent, with significant Electronics expertise, combined with proven experience in the PCB design process from schematic entry to layout/manufacturing (this can be academic experience)

• Ideally some experience with Siemens EDA Xpedition Enterprise flow applications. Competitor application experience would also be suitable.

• Knowledge of Virtual Basic Scripting desirable.

• Very good command of, and proficiency in spoken and written English combined with a strong customer service approach.

• Ideally, this role will be based out of our Milan office but we can support candidates in any Northern Italian city remotely

Siemens EDA offers a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance and pension. Through our flexible benefits scheme you can select benefits that best suit your lifestyle, including private healthcare.

Siemens EDA is an equal opportunities employer and do not discriminate unlawfully on the grounds of age, disability, gender assignment, marriage and civil partnership, pregnancy and parental, race, religion or belief, sex, sexual orientation, or trade union membership.

This role is exclusively reserved for candidates registered in the protected categories L.68/99

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