Customer Support Analyst – EMEA
Harman
Do you want to work for some of the world’s leading audio brands? Become a part of the HARMAN team and get to work for JBL and Harman/Kardon.By joining HARMAN, you’ll dive headfirst into the exciting world of headphones, portable speakers, party boxes and other audio technologies, and contribute to the success of Harman Lifestyle EMEA business. The consumer audio industry is fast paced, fun and dynamic and we’re looking for someone who is proactive, loves to work with a lot of different stakeholders from all over Europe and has creative ideas.You will join our Product department based in Kvistgaard, Denmark, in the position of:Customer Support Analyst – EMEAAbout the Role:This position is within HARMAN’s Lifestyle Division EMEA, headquartered in Amsterdam. Job location is Kvistgaard, Denmark. The EMEA Customer Service organization has approximately 200 personnel across the region consisting of internal and external resources. The role will be responsible for leading analytics and Voice of the Customer for the Consumer Division EMEA and will be responsible for all aspects of contact center reporting, including needs assessment and analytics strategy.You will be responsible for measuring, analyzing and generating recommendations to improve Customer Service Operations and end to end Customer Experience (including feedback to product development). The role will also be responsible for managing, organizing, and presenting online analytics data for monthly reports while establishing key metrics and developing reporting dashboards for analysis.You will report to the Director of Customer Service. He or she will be expected to quickly develop an understanding of regional operations, processes and needs. This person must be comfortable analyzing data from many disparate systems and will be expected to devise and optimize reporting solutions that make the most of Harman’s Consumer Division resources.This position is a key member of the EMEA Customer Service team and will work closely together with the colleagues in Product Support, Ecommerce Support and Customer Experience teams. This position will also work together with other functional areas such as Spare Parts, Product Quality, Ecommerce, Supply Chain, Product Marketing, Finance and IT.What You Will Do:
What You Need:
What is Nice to Have:
As a person you have a natural curiosity about new trends and innovation, and you thrive in a matrix organization. You possess a structured working approach and like to optimize processes and make sure that the customer gets as much value as possible for their money. You have a superb analytic data understanding and communicate easily in English and across national borders. Furthermore, you are open to travel occasionally between our regional offices.What We Offer:
And a few reasons you might love it:
Don’t miss out on the chance to be part of a culture that values excellence and brilliance in all of our employees. Apply now and take the first step towards a career full of brilliant possibilities!We look forward to receiving your application! Send your application with your resume and letter of motivation. We will process the applications as we receive them.For more information about the position or the recruitment process, feel free to contact our Recruitment department:Join HARMAN and discover a world of endless possibilities!Please note: Only applications in english will be reviewed!#LI-MD1#LI-HybridHARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.© 2024 HARMAN International. All Rights Reserved. If you are using a screen reader and are having problems using this website, please call (800) 645-7484 for assistance.
Kvistgård, Hovedstaden
Wed, 15 May 2024 02:20:36 GMT
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