Customer Support

We are looking for a Customer Support to join our Rockfon team in Milano.

This is the role:

• Guarantee the effective processing of Rockfon customer sales orders.
• Follow all relevant internal procedures for day-to-day activity.
• Ensure external and internal customer satisfaction and develop close relationships with all contacts.
• Administration of sales orders to cash to ensure efficient and effective processing:
• Receipt of orders to analyze products/quantities/lead times for validation.
• Order entry in SAP system.
• Apply pricing policy in conjunction with sales team when required.
• Check product availability in liaison with factories/suppliers.
• Send orders for preparation and follow up logistics and transport with 3rd party service provider and/or internal logistics depts.
• Management of claims and credit requests.
• Filing and archiving.
• Chasing payment as required on request from accounts.
• Response to queries received by phone, mail, etc from external and internal contracts, with the help from other depts (logistics, technical, marketing, sales….) on:
• Product availability and lead time.
• Pricing and quotation for special products.
• Requests for sales contact / documentation / samples.
• Various periodic activities such as:
• Weekly check of invoice and credit posting.
• Monthly close of accounts and order portfolio.
• Visit customers to build a network of contacts.
• Participate in Group initiatives and projects.

Requirements:

• 3 + years’ of customer service experience in a similar role.
• Proficiency in SAP.
• Excellent communication, interpersonal skills and ability to work under pressure.
• Customer focus, problem solving and result-orientation.
• Effective cross-functional approach and ability to work in a fast-paced environment.
• Fluent in Italian and English

Place of work: Uffici di Milano (Arco della Pace); 1 giorno di smartworking/settimana.

What we offer:

Contratto di lavoro subordinato full time a tempo determinato (6 mesi).

Inserimento in un contesto lavorativo tecnico internazionale, dinamico ed efficiente a contatto con differenti stakeholder interni ed esterni.

RAL e inquadramento contrattuale commisurati all’esperienza del candidato selezionato, sulla base di livelli retributivi confrontati e allineati alle tendenze del mercato. Ticket Restaurant del valore di €10/giorno. 20 giorni di ferie + 10 giorni di permesso aggiuntivi (su base annua). Permessi retribuiti per visite mediche (16 ore/anno). Assicurazione sanitaria CCNL. 1 giorno di smartworking alla settimana. Programmi di formazione e corsi che contribuiscono al suo sviluppo personale e professionale. Supporto di colleghi esperti.

ROCKWOOL è un datore di lavoro che promuove le pari opportunità e supporta la diversità della forza lavoro. Le nostre ricerche di personale rispettano il d.lgs. 198/2006 e le candidature sono valutate indipendentemente da colore, nazionalità, origine etnica, sesso, genere, orientamento sessuale, stato civile, disabilità, responsabilità genitoriale, età, religione o credo.

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