Customer Success Specialist EU Strategic Accounts

Job title:

Customer Success Specialist EU Strategic Accounts

Company:

Levi Strauss

Job description

You’re an original. So are we.We’re a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.Where we lead, others follow. For more than 160 years, we’ve used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000 people globally to support our great brands: Levi’s®, Dockers®, Denizen®, Signature by Levi Strauss & Co.™ and Beyond Yoga.About the Job

• Single point of contact for Strategic Account contacts for consolidated view/reporting on order status/delivery
• Take care of all customer enquiries through to resolution such as order handling, shipping notification, missing items, product questions, faulty goods, returns and discounts.
• Ensures customer receives all the relevant information relating to open orders & deliveries
• Ensure all customer special requirements (VAS leveling, bagging, booking in etc.) are followed in accordance with Customer Supplier compliance agreements.
• Work closely with Distribution/logistics teams to ensure timely shipment of orders and support of issue resolution
• Partner with Sales and Merch Planning and Distribution to resolve supply and delivery challenge and opportunity
• Ensure that customer data is maintained, is up to date always with high accuracy
• Building an interface and proactive communications between internal and external stakeholders of the business as buying departments, Sales, Merch Planning, Finance, Distribution and Vendor party providers.
• Ensure agreed OM and AR activities are carried-out on time and within agreed service levels by the external provider as agreed
• Drive relevant EDI connections
• Ensure Top and Strategic Account Business Plans are operationalized into Order Management and Account Receivables priorities
• Ensure cash collection activities are carried-out on time and within agreed service levels and aligned to agreed financial targets
• Actively support the bad debt and legal procedures for the Cluster Channel.
• Support Cash Applications through research and resolve of missing/unclear payment remittance advice
• Analyze and solve billing issues related to AR root cause
• Coordination with customers and internal stakeholders for all related Dispute and Chargeback resolution

About YouMust Have

• 3yrs+ experience of business to business or .com accounts customer service
• Technical experience with SAP or similar ERP system
• Fluent English – both Written and Verbal
• Excel – Intermediate to Advanced level (including VLOOKUP, Pivot Tables, IF statements)
• High level Analytical Skills. Ability to accurately formulate and manipulate data, interpret and draw conclusion and summarize findings. Ability to track performance effectively through multiple data sources consolidated reporting

Critical Customer Support Skills

• Positive attitude: The ability to envision and expect favorable results. The willingness to try doing new things.
• Communication: The facilitating share of information between all key stakeholders for mutual commercial benefit.
• Teamwork: The ability to work cohesively towards common goals, creating a positive working environment and supporting each other to combine strengths and enhance overall team performance.
• Self-management: The skill to work autonomously, problem solving, resisting stress, communicating clearly and managing time and priorities with minimal direction/referral.
• Willingness/attitude to learn. The readiness or quickness in learning new skills
• Thinking skills (problem solving and decision making). The ability to process information, make connections, make decisions, and create new ideas

Education

• Bachelor’s degree (or equivalent work experience)
• 1-2 years in a corporate environment required; apparel industry preferred. Order Management/Cash Collection experience preferred.
• 2-3 years’ experience with SAP or similar ERP order management system preferred.

Decision Making and Problem solving:

• Ability to work independently to resolve problems by partnering with suppliers and key stakeholders to make accurate decisions on execution.
• Ability to handle multiple tasks and projects simultaneously and conflicting deadlines
• Excellent organizational/prioritization skills; attention to detail
• Excellent written and verbal communication skills
• Strong listening and interpersonal skills with focus on collaborative teamwork and negotiation
• Proven ability to work with diverse teams
• Fluent English – both Written and Verbal
• Secondary languages – Czech, French
• Good understanding of logistical processes across markets
• Credit Management or Accounts Receivable
• Experience with supplier portal applications (Vendor Central)

• 1-2 years in a corporate environment required; apparel industry preferred. Order Management experience preferred.

LOCATION Warsaw, PolandFULL TIME/PART TIME Full time

Expected salary

Location

Warszawa, mazowieckie

Job date

Wed, 11 Sep 2024 03:58:23 GMT

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