Customer Success Manager (H/F)

Job title:

Customer Success Manager (H/F)

Company:

moka.care

Job description

is a mental health solution for companies, with one mission in mind: nurturing healthy minds to foster healthy organizations.We guide employees through individual and group therapy or coaching sessions.Alongside we help HR teams to take care of their employees’ mental health on a daily basis.Where we are currently: Since our creation in December 2019, more than 250 companies (L’Oreal, Spendesk, Qonto, Engie, Castalie, etc.) have joined , and we now have over 200,000 employees covered in France but also throughout the world!We have raised 17,5 million euros and are 65 to help companies improve their mental well-being.What we believe in? Excellence in care is our obsession.Culture is not nice words we put on the walls, we have defined 4 tangible values to make this culture live: Selflessness, Inexhaustible optimism, Distributed ownership, Fast agility🧑‍💻 Why do we need you?As a Customer Care Manager, your mission is to cultivate and strengthen relationships across our portfolio of 150 small and medium-sized clients. You’ll drive value by identifying opportunities for growth through strategic up-sells and cross-sells, directly contributing to moka’s expansion and scalability. Your ultimate goal is to position as the trusted, go-to partner for all their mental health needs.You’ll be part of the Customer Care team, reporting directly to Sophia, our Customer Care Team Lead.Client Relationship Management:– Lead the onboarding of new clients, ensuring smooth online launches and a seamless customer experience.– Act as the dedicated point of contact for our SMB clients, fostering strong relationships, and designing customized Mental Health Roadmaps that align with their unique needs.Client Adoption & Retention:– Track and analyze key performance metrics for your client portfolio, identifying growth opportunities and developing action plans that drive increased satisfaction and engagement.– Drive client retention, aiming for a 100% renewal rate by ensuring our clients see tangible value in their partnership with us.Process Improvement & Scalability:– Continuously refine and optimize our support processes to boost efficiency without compromising service quality.– Collaborate with cross-functional teams (Product, Operations, Mental Health, etc.) to develop scalable, innovative solutions that address client needs and contribute to long-term success.– Be the voice of the customer and pass on feedback to the product team, prioritizing it and maximizing its impact on moka developmentSales Enablement:– Proactively enhance client partnerships by identifying cross-sell and up-sell opportunities that elevate their current offering📇 You’re the ideal person if: * Experience & Adaptability: You have 6 months to 1 year of experience in Account Management within B2B services, and you’re eager to apply those skills in a fast-paced, growing environment.

• Bilingual Excellence: You’re fluent in both French and English, with exceptional communication skills that allow you to engage clients effortlessly in both languages.
• Client-Focused & Organized: You thrive in a client-facing role, are highly organized, and take pride in delivering personalized service to your portfolio of clients.
• Analytically Strong: Your strong analytical skills empower you to not only deliver insightful reports but also identify opportunities for improvement and growth.
• Process-Oriented & Tech-Savvy: You have a knack for process optimization and are comfortable navigating technical aspects to solve client challenges efficiently.
• Calm, Sales-Driven Leader: With a cool head under pressure, you build strong relationships, spot cross-sell and up-sell opportunities, and lead with confidence to add value for both clients and the business.

Joining us you will!Participate in an entrepreneurial fast-growing adventure and the possibility of having a huge potential for evolution inside moka.See the concrete impact of your efforts each day and participate in nurturing healthy minds to foster healthy organizationsGrow as a person and learn within a team of great people

Be trusted: we hire great talents who lead us to the next levelWe’ll take care of you:Access to : selfcare, individual & group sessions, and the possibility to test the new features in previewBSPCE for everyone because each one who joins us helps us to build mokaWork-life balance: 60% at the office to spend time together and up to 40% remotely (2 days per week or 1 week per month remotely)Beautiful office at Bastille with sports gym & rooftopSwile Meal voucher card of 10€/day (restaurants, groceries and food apps): 55% coveredClassPass for sport & wellness allowance7-week holiday policyLeeto, many discounts & benefits, thanks to the partnership of our CSEGreat Health insurance: SideCare50% reimbursement of your transport pass: Navigo or VeligoMac or windows? You choose. We just want you to feel comfortable.Interview process:Our philosophy: a balanced recruitment process. We are looking for exceptional people and we know that it’s important for you to find the right company at the right time of your career.Recruitment processPhone interview to understand your carrier plan and your expectationsWho Interview to get to know your background in a deeper wayA Case study and job focused interview to project yourself in your future day-to-day jobAnd finally a Values fit interview to make sure you’ll feel comfortable at mokaOffer and reverse interview: ask us all the questions that are important for you to make your choiceIf needed we organize other informal talks like coffee with the team and you have feedback between each interview.is a disability-friendly company.Envie d’en savoir plus ?Rencontrez Martin, Account ExecutiveRencontrez Astrid, Account ManagerDécouvrez l’entrepriseExplorez la vitrine de l’entreprise ou suivez-la pour savoir si elle vous correspond vraiment !Ils sont sociablesL’entrepriseSaaS / Cloud Services, Santé, Accompagnement d’entreprises65 collaborateursCréée en 2019Âge moyen : 31 ans60%40%Qui sont-ils ?Chez moka.care, ils réinventent la façon de voir la santé mentale en entreprise.

• Ils guident les employés à travers des thérapies individuelles et de groupe ou des sessions de coaching.
• Parallèlement, ils aident les équipes RH à prendre soin de la santé mentale de leurs employés au quotidien.

Depuis fin 2019, plus de 250 entreprises, dont L’Oréal, Spendesk et Engie, ont rejoint moka.care, bénéficiant à plus de 200 000 collaborateurs dans le monde entier. Ils ont levé 17,5 millions d’euros auprès d’investisseurs et de business angels de premier rang.L’excellence in care est leur obsession.Ils ont défini 4 valeurs tangibles pour faire vivre cette culture :
L’empathie comme fondement, Un optimisme insatiable, Une Responsabilité partagée, Une grande agilité.Le lieu de travailLes +Psst… On a plein de choses à vous dire sur les avantages que nous offrons à nos employés.D’autres offres vous correspondent !Ces entreprises recrutent aussi au poste de “Customer Service”.AircallParisCDITélétravail totalil y a 3 heuresSociabbleParisCDITélétravail fréquentil y a 3 heuresPartooParisCDITélétravail fréquent63K à 70K €il y a 4 heuresasap.workParisCDIil y a 12 heuresZeltyParisCDITélétravail fréquent33K à 37K €il y a 12 heuresDayuse.comParisCDITélétravail fréquent35K à 40K €il y a 12 heuresSauvegarderA proposNous rencontrerLa newsletter qui fait le tafUne fois par semaine, des histoires, des jobs et des conseils dans votre boite mail.Je m’abonneVous pouvez vous désabonner à tout moment. On n’est pas susceptibles, promis. Pour en savoir plus sur notre politique de protection des données,

Expected salary

€38000 per year

Location

Paris

Job date

Fri, 18 Oct 2024 04:49:11 GMT

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