Job title:
Customer Success Manager Copenhagen
Company:
SlideHub ApS
Job description
Job DescriptionThe role of the Customer Success manager is focused on 3 areas:
- Onboarding: new customers and working with sales to close the pilot where you will act as a subject matter expert
- Account management: where you will get your portfolio of customers to develop and maintain
- First-line support: Provide product feedback from our customers to the product team and help as
You spend time on the following activities:
- Lead onboarding sessions where you need to customize the Asset Platform to meet the needs of your client and solve their pains
- End-user session where you show how to use the tool
- Make sure the clients get fully ramped and engage the right stakeholders and help sell the Asset Platform internally
- Host quarterly account status calls with clients to help prevent churn
- Provide client input and feature requests to the product team
- All efforts are done inbound (via the phone, emails, or video conference) and not in the field
QualificationsThe following are hard requirements for the right candidate:
- Has a problem-solving mindset
- Likes to talk to clients and listens proactively to understand the client’s pains and points of view
- Fluent in English (business)
- Is proactive
- Have a basic business understanding
- Self-motivated and able to thrive in a results-driven environment
- Bachelor’s degree in business, sales, or communication
- Previous experience in sales, customer support, and communication is an advantage but not a requirement
- Willing to work from our office in the Meatpacking district in Copenhagen, Denmark
The following are a big plus:
- Any experience from similar roles within SaaS CS
- Experience in HubSpot or similar CRM systems
- Good grades in school
Additional InformationIn addition to a competitive salary, the right candidate will:
- Be part of a growing Customer Success team
- Play a key role in the growth of our business in EMEA
- Opportunity to rapidly grow to more senior roles within Customer Success
- Be a part of an ambitious international company (we have more than 10 nationalities across 40 people)
- You will report directly to the CMO, located in Copenhagen, Denmark
We are currently looking a candidate to start on April 1 2025Salary
- The compensation will consist of a fixed salary without a variable component. Further details will be shared in the interview
Expected salary
Location
København
Job date
Wed, 08 Jan 2025 23:35:00 GMT
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