Customer Success Manager

Job title:

Customer Success Manager

Company:

Making Science

Job description

About Making ScienceMaking Science is an international digital acceleration company with over 1,200 experts across 15 markets, including Spain, Portugal, Mexico, Colombia, France, Italy, the UK, Ireland, Sweden, Denmark, Norway, Finland, Germany, Georgia, and the USA. As a proud consulting partner of Local Planet – the world’s premier network of independent media agencies – we deliver a suite of digital, technology, and performance marketing services to a global clientele. Our expertise spans digital marketing and MarTech, software and cloud solutions, artificial intelligence, and SaaS, all underscored by a relentless pursuit of innovation.Making Science was ranked 15th in the FT1000: Europe’s Fastest-Growing Companies 2023. Committed to making a positive impact, Making Science actively engages in various ESG initiatives. We’ve joined forces with the Climate Pledge, the United Nations Global Compact, and Pledge1%, dedicating resources and efforts to support non-profit organizations. Through these endeavors, we are committed to driving meaningful change for a brighter, more sustainable future.As part of its commitment to innovation, Making Science offers its clients end-to-end capabilities required for consulting, development, integration, and maintenance of advanced IT solutions. Our global network of delivery hubs not only fosters job growth but also serves as an incubator for cultivating top-tier tech talent, fueling projects that accelerate transformation and modernisation.Our team is composed of digital native professionals, who have a wide knowledge in the different stages and disciplines of the digital transformation: Digital Strategy, Infrastructures, Software Development, Creativity and UX/UI Design, Digital Marketing, and Big Data.Making Science is People Centric, and we actively bet on our employees! We believe that they are the key to any successful business, and therefore, our greatest asset. We strive to provide daily learning opportunities for those who work with us and their colleagues. It is also really important that they enjoy what they do, and have positive experiences. We want our employees to feel proud of their accomplishments, and that they belong to a company that is in constant growth, because each person’s contribution is essential to achieve our success. Do you want to be part of this great family?📝Some details about your departmentClient facing role, responsible for building a strong relationship with assigned clients backed on an excellent execution and a strong capacity to understand the client’s business and digital environment
Client Success Managers are expected to strategically grow accounts by building strong relationships and asking the right questions during weekly client meetings.🎯 What we’d like you to doOffer to our client data driven insight solution, strategic thinking and long-term vision to enhance and develop the results of the clients.Work in synergy with the Making Science Consulting Experts to develop multi-channel strategy and provide active or prospect clients a complete ecosystem overview and evolution through D2C, B2C, E-commerce and Marketplaces.

Collaborate with internal staff to ensure coordinated customer management, working closely with marketing, development and creativity;Build and maintain advantageous relationships with key clients and partnersDeal with developing strategies to maximize the value of key customers by identifying up-selling and cross-selling opportunitiesUndertake inter-agency initiatives that build relationships, share knowledge🔊 What we’d like you to bring4+ years professional experience in digital strategy or client facing roles.Educated to degree level in Digital Marketing, Business Economics or any related fieldPrevious people managemet experience preferredFluency in new technologies and current trends in eCommerceKnowledge of SEO, content optimization and paid search a plusAbility to work independently and autonomouslyHighly organized with strong quantitative analytical skillsAbility to listen to customers for providing great serviceExcellent verbal and written skills, with ability to communicate effectively both within the company and to a range of client levelsCommercially astute and forward thinkingProven ability to work within a fast paced, deadline driven environmentItalian native speaker and Fluent English is a must✔️Perks of joining usWe give you complete stability with an indefinite job contract.We offer a fixed salary according to your worth and experience, plus a performance based bonus.Get the most out of your salary with our Flexible Payment Plan (Restaurant Ticket, Transportation Ticket, Day Care Ticket, and Medical Insurance).Do you know someone that fits in Making Science? Refer him or her, and you can get a bonus if they’re hired!Feedback is part of our day to day lives. We recognize a job well done through a continuous feedback model.The opportunity to meet our international team with our Ambassadors Program.We care about a healthy work-life balance. You can count on having flexible working hours and one day a week where you can work from home.You will never stop learning with us: subsidized training, free language classes, learning capsules, an e-learning platform, and many more.Pack your bags! You’ll have 23 vacation days, plus 24th, 31st of December and San Publicito are off, and we have afternoons off on the eve of national holidays.Work comfortably and follow your own style, because we don’t have a dress code.We know how to have a good time!Never go hungry with our free daily fruit and our vending machine card!Take a break on our terrace, play foosball, darts, or PlayStationBe a part of a young, adventurous, and professional team, with people you’ll grow fond of!

Expected salary

Location

Italia

Job date

Sat, 15 Jun 2024 07:13:52 GMT

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