Customer Success Manager

Job title:

Customer Success Manager

Company:

Paynovate

Job description

Why Paynovate?Paynovate is where dreams are shaped. Where bold initiatives are taken. Where your leadership, ownership and ability to follow-through are valued. As a growing e-money institution, we are bringing payment solutions to the next level – and you could be a part of that.What we offer:

• An amazing job in a stimulating, profitable and fast-growing sector. Payment solutions is a complex and constantly evolving field, where innovation is key.
• A role where your impact will be tangible. We are a company of owners and believe in empowering people to their full potential.
• A team of talented, motivated and thoughtful individuals, coming together as one to fulfil a common goal – delivering smart, simple and innovative solutions to our clients.
• A dynamic environment full of growth and development opportunities, where your career could take its next major turn. People are our greatest strength, and as an employer, we choose to deliver to you as much you deliver to us.
• A modern and friendly working environment, where work-life balance is enforced as a structural part of the organization (hello hybrid work!)
• And of course, a comprehensive and market-competitive salary package: 32 days holiday, company performance-based bonus, meal vouchers, health insurance, guaranteed income insurance, pension and death insurance, phone, homeworking policy and allowance.

Ready for your new challenge?As Paynovate is growing, we put strong emphasis on keeping our position of partner of choice on the payment solutions market. To foster excellent relationship with our customers and partners network, we are now hiring a Customer Success Manager in our sales organization for our POS Acquiring solutions.Your mission:

• You build and maintain strong relationships with clients and partners to ensure their satisfaction, retention and success
• You understand the clients needs and address their concerns in the best way
• You take initiatives for retention and renewals of existing clients
• You grow our revenue with new clients, more end customers through partners network or enhanced margins
• You monitor and report problem resolution
• You share customers feedback to the product team
• You manage our partners network and make sure to provide adequate trainings and follow-up to ensure their success

Is this you?At Paynovate, we strive to put the right people at the right place. We want our employees to embody our values and ambitions, to help us deliver to our clients and contribute to Paynovate’s place in the market as a trusted partner of choice.

• You have 5 to 10 years of experience in customer success in a commercial context
• You are passionate about customer satisfaction
• As a natural born networker, you are able to easily build and maintain strong relationships
• You are an expert in communication and negotiation
• Autonomy, agility and excellence are your motto
• You have a communicative positive mindset that you can spread to your surroundings
• French or Dutch is your native language and you are operational in the second one. You are fluent in English to communicate within the team.
• You are at ease working in an international environment and love interacting with other cultures
• You are open to travel accross Europe to attend industry events

Our hiring process

• Online Interview with Steven, Talent Acquisition Manager – 45min
• Online assessment – 30min
• Interview with Leyla, our Head of Sales – 1h
• Interview with Pieter, our Managing Director – 1h

Expected salary

Location

Bruxelles

Job date

Fri, 30 Aug 2024 22:54:58 GMT

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