Customer Success Inbound Team Leader

Job title:

Customer Success Inbound Team Leader

Company:

Booksy

Job description

A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers arrange ‘me time’ moments, we’re in the business of helping people thrive and feel fantastic.Working in an ever-changing, scale-up where things are messy, and resources are limited isn’t for everyone. If you thrive in a stable environment with big budgets, clear processes and structures then, if being honest, we’re probably not for you. However, if you love bringing order to chaos, inventively solving problems, and prioritizing your own path within ambiguity, then you’re likely to love it here.Key aspects of the role include:

• Setting and evaluating team members’ goals.
• Analyzing the achievement of KPIs and other metrics and discussing them with team members.
• Preparing analyses and presentations of results.
• Reporting results, team status, and atmosphere to superiors.
• Organizing team work.
• Recruiting team members.
• Checking the correctness of tasks completed by the team.
• Monitoring adherence to established work standards.
• Continuously monitoring customer contacts handled by the team.
• Supporting the team in resolving current customer issues.
• Developing employees’ competencies related to their roles.
• Motivating team members.
• Maintaining up-to-date knowledge of Booksy’s offerings, products, and processes in their area.
• Reporting ideas and identifying irregularities in Booksy Biz and Booksy for Clients according to established procedures.
• Reporting ideas and identifying irregularities and gaps in processes to supervisors.
• Participating in the onboarding process of new employees.
• Participating in Customer Success-related projects.
• Proposing, reviewing, and changing Customer Success processes.
• Reviewing training programs.

Requirements

• Minimum 3 years of experience in inbound customer service.
• Minimum 2 years of experience in team management.
• Familiarity with customer service metrics and tools.
• Ability to work independently and take on challenges.
• Proficiency in English at a min. of B2 level.
• Proficiency in Polish at a min. C1 level.
• Strong knowledge of Windows, Mac, iOS, Android, ChromeOS systems, web browsers, and MS Office/G Suite.
• Experience in technical customer support is a plus.
• Knowledge of Salesforce or similar tools is a nice-to-have.

Benefits

• The opportunity to be part of something big – the world’s fastest growing beauty marketplace!
• Type of contract tailored to your needs and flexible working hours.
• Opportunity to work remotely or in one of our dog-friendly offices (Warsaw, Bielsko-Biała).
• Work in a welcoming team which is always ready to help.
• Opportunity to develop in an international environment – we have teams in 6 countries.
• Additionally: private medical care, multisport card co-financing, PetHelp, insurance plan, free online English classes, a cafeteria platform and much, much more 🙂

____All job applications are carefully reviewed by our talent team. We aim to assess applications within 14 days.Ready to make an impact? Click apply or reach out to us at to find out more.~ Booksy TeamDiversity and Inclusion CommitmentAt Booksy, we celebrate diversity and strive to create an inclusive environment for all. We welcome applicants from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs during the interview or onboarding, please let us know so we can support you.____More About Booksy:Booksy is the largest and fastest growing booking platform that connects beauty, wellness and health professionals with local customers, powering millions of appointments each year.Booksy Biz, designed specifically for small business owners, is Boosky’s mobile-first SaaS platform that combines all the tools providers need to attract new customers, take appointments, manage staff and payments, and build a loyal client base. Booksy Biz makes running a beauty business simple, convenient and accessible so providers can focus on providing exceptional service to their customers.The Booksy Marketplace is where millions of consumers around the world find, schedule and manage appointments with stylists, barbers, braiders, nail artists, estheticians, massage therapists, salons, and spas in their communities. Customers can browse business profiles, reviews, services, pricing, availability and instantly book appointments with the click of a button.Founded in Poland in 2014, Booksy has operations in Poland, United States, United Kingdom, Spain and France and works as a distributed, remote-first team. The company has raised more than $100M in Series C funding and is backed by investors including Innovia, Kaya, and Verdane.For more information, please visit booksy.com, or follow us on LinkedIn.

Expected salary

Location

Polska

Job date

Thu, 12 Dec 2024 23:25:49 GMT

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